Senior Five9 Contact Center Specialist

Há 5 dias


Recife, Brasil beBeeEngineer Tempo inteiro

High-Performance Contact Center Engineer We are seeking a highly skilled and experienced engineer with extensive knowledge in designing and implementing complex contact center workflows, IVRs, and scripting for multi-site deployments. Key Responsibilities: Design, Implement, and Optimize Large-Scale Workflows: Custom IVRs and scripts tailored to unique business requirements. Lead Technical Deployment of Multi-Contact Center Systems: Ensure high performance, scalability, and reliability. Collaborate Closely with Cross-Functional Teams: Operations, IT, Customer Support. Maintain Compliance with E911 Regulations: Implement solutions for emergency response systems. Diagnose and Resolve Technical Issues: Five9 platform performance or configuration. Provide Mentorship and Training: Junior engineers, best practices, advanced troubleshooting techniques. Requirements: 3+ Years of Experience: Working with Five9, configuring workflows, IVRs, custom scripts. Proven Track Record: Successful implementations for multi-contact center deployments. Strong Knowledge: E911 emergency response systems, RedSky. Hands-On Experience: System integrations (e.g., CRM platforms, third-party APIs). Exceptional Problem-Solving Skills: Manage multiple projects simultaneously. Excellent Communication Skills: Diverse teams, stakeholders.



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