Customer service representative
3 semanas atrás
The Customer Support Representative plays a key role in ensuring a seamless and positive experience for users of the company’s sports betting and casino platform. This position requires strong communication skills, empathy, and problem-solving ability to resolve customer inquiries efficiently. Working on a 24/7 rotating roster, the role supports players in both Portuguese and English, providing professional service and contributing to the continuous improvement of the customer experience.Main Responsibilities:Respond promptly and professionally to customer inquiries via live chat.Resolve issues and complaints, offering appropriate solutions and following up to ensure customer satisfaction.Communicate fluently in both Portuguese and English to assist a diverse customer base.Maintain accurate customer records and liaise with internal teams when escalation is needed.Stay up-todate with company products, promotions, and policies to provide accurate information.Provide feedback and suggestions to improve processes and enhance customer experience.Collaborate with other operational teams to ensure customer needs are met.Work Experience and Skills:Excellent written and verbal communication skills in both Portuguese and English.Prior experience in a customer service role (online, phone-based, or face-to-face).Availability to work Monday to FridayAbility to remain calm and efficient in a fast-paced environment.Desirable Qualifications:Familiarity with the crypto and online betting industry.Previous experience in sports betting or online casino.Experience working with tools such as Slack and G-Suite.Personal Qualities and Behavioural Traits:Strong customer focus with a solution-oriented mindset.Ability to multitask and handle multiple inquiries simultaneously.Self-motivated and capable of working independently without close supervision.Excellent problem-solving skills and resilience under pressure.Strong initiative and proactive approach to improving customer experience.Collaborative team player, willing to share knowledge and support colleagues.The Customer Support Representative will work closely with:Team Leads and Senior Support staff.Payments providers and the internal payments coordination team.Other operational departments such as KYC, Marketing, Affiliates, Tech Support, and VIP.
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Representative - Customer Service
1 semana atrás
São Paulo, Brasil WESCO Distribution Tempo inteiroOverview As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and...
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Customer Service Representative
Há 6 dias
São Paulo, São Paulo, Brasil LUCKY365 CONSULTING LIMITED CORP. Tempo inteiro R$19.200 por anoKey Responsibilities:Respond to customer messages in a timely and helpful mannerIdentify and resolve customer issues or escalate when necessaryCommunicate effectively with internal teams to follow up on customer needsMaintain detailed records of customer interactionsEnsure consistent and professional service in every interactionMaintain detailed records of...
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Customer Service Representative
3 semanas atrás
São Paulo, Brasil Pentasia Tempo inteiroImprove the user experience of a sports betting and casino platform as a key member of our support team. This role requires strong communication skills, empathy, and problem-solving abilities to efficiently resolve customer inquiries.Main Responsibilities:- Respond promptly and professionally to customer inquiries via live chat or other channels.- Resolve...
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Customer Service Representative
Há 2 dias
Sao Paulo, Brasil Masimo Tempo inteiro**Job Summary** The Customer Service Representative deals with all orders within his/her assigned regions. **Your responsibilities**: - Initiate new customer set-up in ERP - Process and confirm sales orders placed by customers in the region in compliance with company policies - Resolve order pricing discrepancies - Check product availability and...
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Associate Representative
Há 6 dias
São Paulo, Brasil Wesco Tempo inteiroAssociate Representative - Customer Service Join to apply for the Associate Representative - Customer Service role at Wesco 1 day ago – be among the first 25 applicants. Job Description As an Associate Representative - Customer Service, you will respond to customer inquiries by telephone, e‑mail, and/or walk‑ins to provide inquiry or problem...
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Representative Customer Service
1 semana atrás
Sao Paulo, Brasil Danfoss Tempo inteiroRequisition ID: 31614- Job Location(s): Guaratingueta, BRDanfoss is looking for an enthusiastic Representative Customer Service. If you are an experienced professional ready to bring forward your ideas, then Danfoss gives you the freedom to do so. The ideal profile will be responsible for answering routine questions and issues about products or services from...
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Customer Service Representative
Há 2 dias
Sao Paulo, Brasil Binance Tempo inteiroBinance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities...
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Customer Representative
2 semanas atrás
São Paulo, São Paulo, Brasil Live the Dash Travel Tempo inteiro R$25.000 - R$60.000 por anoWe are seeking a highly motivated Customer Representative to join our dynamic team in the travel industry. As a key member of our customer service team, you will be responsible for assisting clients with their travel needs and providing exceptional support throughout their journey. If you have a passion for travel and delivering outstanding customer service,...
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Associate Representative
Há 6 dias
São Paulo, Brasil WESCO Distribution Tempo inteiroAs an Associate Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve routine and basic problems and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or...
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Customer Service Representative
Há 3 dias
São José do Rio Preto, Brasil Construction Unlimited Tempo inteiroLocation: Apopka, FL *****Pay: $16–$20 per hour + BonusesAbout the RoleWe are looking for an energetic and people-focused Customer Service Representative to join our growing team.In this role, you'll be the first point of contact for potential customers, helping guide them through the process with professionalism, care, and a sense of urgency.You'll play a...