Inside Sales Specialist

Overview

Inside Sales Specialist role at Johnstone Supply . Johnstone Supply, North Americas leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity for an Inside Sales Specialist to join our team. Over the last seven decades Johnstone has grown into the industry leader with over 450 distributor branches and 6 distribution centers throughout North America, resulting in over $4 billion in annual sales. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Googl,e and Fujitsu, to provide contractors with world class products, technical expertise and quality service.

Position Purpose

The Inside Sales Specialist will increase sales and customer satisfaction by building relationships with specific clients by facilitating bid creation, pricing maintenance, and efficiently and courteously assisting customers in the selection and acquisition of needed products.

Responsibilities

• Service customers by taking orders and entering them into the system accurately; give priority to regular accounts.
• Service the needs of a specific market or group, i.e. GSA customers, or Unitary Product partners, as assigned.
• Work with purchasing to assure adequate inventory levels to meet client needs.
• Maintain pricing structures required by customers and create cheat sheets to assist our team with pricing.
• Use electronic and published catalogs to provide product, pricing and availability information to customers.
• Follow company pricing and credit guidelines.
• Solve or find someone to quickly solve customers' problems.
• Assure that orders are shipped according to the customer's instructions.
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sales items.
• Promote new products, sell overages, damaged and discontinued items.
• Handle customer complaints and returns, while showing a positive attitude.
• Assist in scheduled physical inventory counts.
• Drive sales activity through outbound sales calls as directed by management.
• Participate in company-sponsored sales promotions.
• Work with other departments to resolve customer service issues in a timely manner.
• Assist the sales team as needed, as directed by the Sales Manager.
• Attend product training meetings.
• Attend to the toll-free order hotline.

Education and Experience

• High School Diploma / GED required OR equivalent combination of education and experience.
• Minimum 1 year in a progressive position.

Preferred

• Minimum of 2 years in a similar position.
• Product/applications and/or Wholesale Distribution experience preferred.

Job-Specific Knowledge, Skills & Abilities

• Demonstrated tenacity in achieving sales goals and growing sales.
• Demonstrated understanding and application of effective sales strategies and techniques.
• Technical expertise and knowledge of company products.
• Delivers superior customer service.
• Skill in following through on commitments.
• Ability to manage time in a deadline driven environment and can adapt quickly to changing priorities.
• Effective listening and verbal/written/electronic communication skills.
• Able to handle difficult customers with diplomacy and tact.
• Team player who works productively with wide range of people.
• Capable of following written instructions and documented procedures.
• Understands basic inventory, warehousing and stocking procedures.
• Accuracy and strict attention to detail.
• Ability to maintain a positive and friendly demeanor.
• Judgement and decision-making ability
• High integrity and ethical standards
• Knowledge of Microsoft Office.
• Adheres to and enforces all company policies, procedures and business ethics codes.
• Maintains a professional attitude and personal appearance.
• Maintains professional communications when interacting with customers and coworkers. Treating all customers and coworkers with a helpful and courteous attitude.

Expected Work Behaviors

• Keeps the company's best interest in mind at all times.
• Consistently works to promote company growth while maintaining ethical standards.

Johnstone Supply is strongly interested in hiring a great candidate that exhibits work behaviors and values conducive to building and maintaining a strong and effective company culture. These behaviors include:

• Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and respond quickly.
• One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.

Johnstone offers a competitive wage and benefits that include medical, dental, vision, life, LTD, 401(k) with company match, and PTO after 90 days. Our commitment to continuous improvement and investment in our people is matched by our commitment to superior customer experience. If you are ready to take the next step in your career, apply now.

Visit our website for more information about our growing company.

EOE & E-Verify Participating Employer.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Wholesale

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