
Client Operations Lead
4 semanas atrás
Client Operations Lead at Barry's Dubai
Barry's is hiring for an introductory leadership position focused on driving studio sales and operations, ensuring efficiency and quality across the business. This role supports delivering an exceptional in-studio client experience and acts as a positive brand ambassador within the fitness community.
About The Role
The Client Operations Lead is an introductory leadership position that involves hands-on support in driving studio sales and operations, ensuring efficiency and quality across all areas of the business. The Clients Operations Lead plays a crucial role in ensuring every client has an exceptional in-studio experience, working closely with the studio team to maintain high standards of hospitality and communication. Acting as a positive brand ambassador, this role is key in fostering memorable client experiences that reinforce our commitment to our fitness community.
What Youll Do
- Serve as studio leader in absence of GM/AGM/COS
- Assess customer needs, maintain quality standards for services, and evaluate customer satisfaction
- Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service
- Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry's brand
- Serve as mentor, influencer and motivator of peers supporting all Barry's initiatives, practices and policies
- Develop constructive and cooperative working relationships with clients/staff, and maintain them over time
- Assist clients, building individual connections, and providing direction with any questions or concerns
- Communicate with studio leadership and peers: provide information to supervisors and co-workers by telephone, in written form, e-mail, text, or in person in a timely and efficient manner
- Deliver first class client experience or hospitality at all times
- Greet, assist and check in customers; respond to customer questions at the studio, by phone and email; handle studio membership database, register new clients, receive membership payments and maintain client base
- Support marketing initiatives including client data capture and accuracy, and communication on events and campaigns
- Motivate the team and build positive morale to drive results through accountability and celebrating successes
- Provide timely, same-day coaching and feedback to team members and communicate recaps to their line manager
- Deliver operational excellence in all studio processes
- Ensure a clean and welcoming atmosphere at all times
- Guide clients regarding the latest studio promotions, membership discounts and/or special events
- Deliver quality shakes and customer service in the Fuel Bar; handle pre-orders and on-the-spot orders
- Maintain product knowledge for all studio retail operations
- Participate in relevant training and development programs and meetings as directed by Operations leaders
- Have flexibility with schedule, including weekends, holidays, mornings or nights, and meet minimum availability requirements
Facility Maintenance
- Prepare studio spaces before, after, and between classes; clean equipment, sweep/mop/vacuum floors, and wipe mirrors
- Clean and maintain locker rooms to brand standard
- Assist in regular deep cleaning, organization, and service of common areas (lobby, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, storage)
- Support laundry services, including towels
- Follow daily and weekly cleaning and maintenance checklists
Company Culture Responsibilities
- Uphold Barry's community and culture standards, and live the company mission, vision, and values daily
- Represent the Barry's brand within the studio and the fitness community
- Participate in and enhance the community with studio and regional teams
Customer Service
- Provide the highest level of hospitality to all clients
- Maintain client database and use information to increase client contact
- Attend social functions to generate new business and invite clients to in-studio events
Qualifications
- Strong hospitality customer service skills and alignment with Barry's Mission, Vision and Values
- Availability to work 4 to 5 shifts, including one weekend day
- Friendly, outgoing personality and enjoyment of social interaction
- Enthusiasm for the studio and the role
- Patient, courteous listener with empathy
- Can-do attitude when responding to client requests
- Cooperative with a focus on team culture
- Ability to prioritize and work in a fast-paced environment
- Attention to detail and care for the studio's appearance and cleanliness
- Work as part of a cohesive team with all Barry's staff
- Maintain professional appearance and behavior; demonstrate excellent communication skills
- Candidates must be at least 18 years or older to apply
Pay Range
The pay range for this role is 20 - 21 USD per hour (San Jose).
Location
San Jose, CA — Santana Row
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Management and Manufacturing
Industries
- Wellness and Fitness Services
Note: This is a cleaned and structured refinement of the original description. It retains content related to responsibilities, qualifications, and basic job context while removing extraneous boilerplate and non-essential lines.
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