Salesforce Business Specialist

Há 6 dias

Rio de Janeiro, Brasil Caderno Nacional Tempo inteiro

Overview

Segmento: Não Informado

Atividades / Responsabilidades
  • As a Salesforce Business Analyst, you will play a critical role in driving business growth and success through expert configuration and optimization of Salesforce solutions.
  • Gather and document business requirements by engaging with stakeholders to elicit, clarify and translate business needs into functional specifications for Salesforce implementations.
  • Map, analyze and optimize business processes identifying gaps and opportunities for improvement using Salesforce functionalities.
  • Solution design & configuration: Collaborate closely with IT and stakeholders to design, configure and implement Salesforce solutions aligning with organizational goals.
  • Data analysis & reporting: Prepare technical reports, dashboards and visualizations collecting and analyzing business data and CRM trends.
  • Testing & training: Conduct user acceptance testing (UAT), prepare training materials and facilitate learning sessions for end-users ensuring successful adoption of new solutions.
  • Stakeholder collaboration: Communicate clearly with business leaders, project managers, developers and end-users ensuring requirements are fully understood and solutions deliver maximum value.
  • Continuous improvement: Gather feedback post-implementation, monitor solution performance and iterate on Salesforce configurations for ongoing optimization.
Requisitos / Qualifications
  • In-depth knowledge of Salesforce Sales cloud, Quote, Order and Contract Management
  • Testing (UAT)
  • Business case writing, wireframing and flow diagrams
  • Salesforce configuration and administration
  • Basic programming/scripting (Apex, SOQL) is advantageous
  • Analytical thinking & problem-solving
  • Effective oral and written communication
  • Requirement gathering & documentation
  • Process mapping & diagramming
  • Stakeholder management & facilitation
Condições de trabalho

Dias da Semana: Não Informado
Horário / Período: Não Informado

Os interessados devem se candidatar através do portal Caderno Nacional

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