Salesforce Business Specialist
4 semanas atrás
Overview
Segmento: Não Informado
Atividades / Responsabilidades- As a Salesforce Business Analyst, you will play a critical role in driving business growth and success through expert configuration and optimization of Salesforce solutions.
- Gather and document business requirements by engaging with stakeholders to elicit, clarify and translate business needs into functional specifications for Salesforce implementations.
- Map, analyze and optimize business processes identifying gaps and opportunities for improvement using Salesforce functionalities.
- Solution design & configuration: Collaborate closely with IT and stakeholders to design, configure and implement Salesforce solutions aligning with organizational goals.
- Data analysis & reporting: Prepare technical reports, dashboards and visualizations collecting and analyzing business data and CRM trends.
- Testing & training: Conduct user acceptance testing (UAT), prepare training materials and facilitate learning sessions for end-users ensuring successful adoption of new solutions.
- Stakeholder collaboration: Communicate clearly with business leaders, project managers, developers and end-users ensuring requirements are fully understood and solutions deliver maximum value.
- Continuous improvement: Gather feedback post-implementation, monitor solution performance and iterate on Salesforce configurations for ongoing optimization.
- In-depth knowledge of Salesforce Sales cloud, Quote, Order and Contract Management
- Testing (UAT)
- Business case writing, wireframing and flow diagrams
- Salesforce configuration and administration
- Basic programming/scripting (Apex, SOQL) is advantageous
- Analytical thinking & problem-solving
- Effective oral and written communication
- Requirement gathering & documentation
- Process mapping & diagramming
- Stakeholder management & facilitation
Dias da Semana: Não Informado
Horário / Período: Não Informado
Os interessados devem se candidatar através do portal Caderno Nacional
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