Application Support Engineer, Trilogy

3 semanas atrás


Teresina, Brasil Trilogy Tempo inteiro

Application Support Engineer, Trilogy (Remote) - $60,000/year USD

This range is provided by Trilogy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

What You Will Be Doing
  • AI-Augmented Customer Resolutions: Analyze complex tickets escalated by AI systems, apply human expertise to areas where AI falls short, and then close the gap by improving the AI system.
  • Engage in continuous learning across our 100+ product portfolio, ensuring you have the knowledge to tackle diverse technical challenges.
  • Collaborate with AI development teams to enhance the capabilities of our support chatbots.
  • Provide feedback and insights that contribute to the evolution of our AI systems and customer support strategies.
What You Won’t Be Doing
  • Performing monotonous, repetitive support tasks—our AI handles the routine so you can focus on the complex.
  • Waiting for prolonged onboarding—expect to dive into our systems and products quickly.
  • Relying heavily on management for problem-solving—this role demands independence and self-sufficiency.
Application Support Engineer Key Responsibilities

Drive the integration of human expertise with AI to elevate customer support, resolving complex issues beyond AI\'s current capabilities.

Basic Requirements
  • At least 3 years in a technical customer support role.
  • Advanced generative AI proficiency, including automation and custom GPTs; basic LLM usage is insufficient.
  • Residence in North or South America.
About Trilogy

Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today\'s modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.

Working with us

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult for more details on this topic.

Crossover Job Code: LJ-3330-BR-Florianó-ApplicationSup.005

Seniority level
Associate

Employment type
Full-time

Job function
Engineering and Information Technology

Industries
Software Development, IT Services and IT Consulting, and Telecommunications

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