Managed Services Consultant

1 dia atrás

São Paulo, Brasil Zendesk, Inc. Tempo inteiro

By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice.

Job Description

We support enterprise customers as an extension of their teams by helping them to use, see, learn, and believe in our beautifully simple product. A Managed Services Consultant is an experience-maker for our customers and our internal team - passionate about making communication easy through customer service and how doing that well can transform a businesses’ relationships.

You will collaborate with your portfolio of customers to manage a backlog of work for optimizing, maintaining and growing their use of Zendesk products, consulting on best practice strategies and offering hands-on assistance. You will respond to reactive requests and offer proactive recommendations, ensuring your customers realize ongoing value from their services subscription and see the Managed Services team as an extension of their own.

Responsibilities:

  • Manage a portfolio of Managed Services customers, demonstrating ongoing value to minimize churn and contraction across your book of business.
  • Manage a backlog of work for your customer portfolio, scoping and prioritizing tasks within the hours available.
  • Maintain product expertise across the Zendesk product line.
  • Guide and educate your customers to give them proactive assistance as they maintain and optimize their Zendesk products.
  • Delegate customer requests to colleagues globally while maintaining accountability for quality and timeliness of work.
  • Collaborate in establishing world-class customer service policies, processes and standards.
  • Provide business consultation for customers, capture the business problem we are solving together, and configure their Zendesk in order to meet and exceed expectations.
  • Respond to high-profile, high-impact customer escalations in a fashion that inspires confidence and continued customer loyalty.
  • Ability to manage competing priorities effectively across multiple customers, ensuring on-time completion of action items across the customer portfolio.
  • Ability to estimate effort for customer requests and ensure deadlines are met and any delays escalated.

Requirements:

  • Bachelors Degree.
  • 5+ years of professional consulting or customer success experience, ideally in a customer-facing role.
  • Good understanding of support process and infrastructure.
  • Excellent instincts and ability to interface at Manager-Level with ease.
  • Excellent communication, interpersonal skills, and eloquent writing skills.
  • Empathy and a unique ability to understand customer needs.
  • Enthusiastic about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy ideal.
  • Passionate about customer service and how it can transform businesses.
  • Strong project management and relationship management skills, and an ability to multitask without getting frazzled.
  • Love for teamwork and commitment to building a world-class, enterprise-class global customer experience together.
  • Willing and able to travel domestically up to 20%.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

#J-18808-Ljbffr

  • Managed Services Consultant

    Há 1 mês

    São Paulo, Brasil Zendesk, Inc. Tempo inteiro

    Job DescriptionWe support enterprise customers as an extension of their teams by helping them to use, see, learn, and believe in our beautifully simple product. A Managed Services Consultant is an experience-maker for our customers and our internal team - passionate about making communication easy through customer service and how doing that well can...

  • Zendesk Services Consultant

    3 semanas atrás

    São Paulo, Brasil Zendesk, Inc. Tempo inteiro

    By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice.Job DescriptionWe support enterprise customers as an extension of their teams by helping them to use, see, learn, and believe in our beautifully simple product. A Managed Services...

  • Managed Services Consultant

    4 semanas atrás

    São Paulo, São Paulo, Brasil Catho Online Ltda. - BR - Chefe Tempo inteiro

    Catho Online Ltda. in Brazil is looking for a highly skilled Managed Services Consultant to join their team.About the JobThis role offers an exciting opportunity to work with clients across various industries, providing expert guidance on Sprinklr's unified customer experience management (Unified-CXM) platform. As a Managed Services Consultant, you will be...

  • Managed Services Consultant

    1 semana atrás

    São Paulo, Brasil Zendesk, Inc. Tempo inteiro

    By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice. Job DescriptionWe support enterprise customers as an extension of their teams by helping them to use, see, learn, and believe in our beautifully simple product. A Managed Services...

  • Zendesk Services Consultant

    3 semanas atrás

    São Paulo, Brasil Zendesk, Inc. Tempo inteiro

    By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice. Job DescriptionWe support enterprise customers as an extension of their teams by helping them to use, see, learn, and believe in our beautifully simple product. A Managed Services...

  • Latam Managed Servicedesk Team Lead

    Há 1 mês

    São Paulo, Brasil Lenovo Tempo inteiro

    Job Description: Lenovo Advanced Managed Service Desk is Lenovo’s implementation of DaaS and managed solutions (Managed Endpoints, Premier+ / Primer Support, Service Desk, Meeting room as a Service). DaaS (Device as a Service) is a way to manage physical devices, services, and OEM (Original Equipment Manufacturer) devices. Lenovo Managed Service Desk takes...

  • Services Consultant

    Há 1 mês

    São Paulo, Brasil Zendesk, Inc. Tempo inteiro

    By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice.Job DescriptionZendesk is at the forefront of Custom Service Software innovation, providing cutting-edge solutions to complex challenges faced by our clients worldwide. We are...

  • Coupa Consultant

    4 semanas atrás

    São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...

  • Coupa Consultant

    2 semanas atrás

    São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...

  • Taxone Consultant

    4 semanas atrás

    São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...

  • Adobe Consultant

    1 semana atrás

    São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing...

  • Tax Consultant

    2 semanas atrás

    São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...

  • Team Lead, Client

    2 meses atrás

    São Paulo, SP, Brasil FactSet Research Systems Tempo inteiro

    The Team Lead, Client and Managed Services, will oversee a group of professionals who are responsible for maintaining and improving the services offered to our clients. This role is critical, bridging the intersection of technology, customer service, and team management. This involves ensuring that the team delivers high-quality Managed Services to our...

  • Team Lead, Client

    2 meses atrás

    São Paulo, Brasil FactSet Research Systems Tempo inteiro

    The Team Lead, Client and Managed Services, will oversee a group of professionals who are responsible for maintaining and improving the services offered to our clients. This role is critical, bridging the intersection of technology, customer service, and team management. This involves ensuring that the team delivers high-quality Managed Services to our...

  • SAP Performance Optimization Consultant

    4 semanas atrás

    São Paulo, São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    We are seeking a skilled SAP PAPM consultant to join our team at Tata Consultancy Services (TCS). As an SAP PAPM consultant, you will be responsible for implementing and configuring the SAP Profitability and Performance Management (PaPm) module to meet client financial performance requirements.The ideal candidate will have a higher education in areas related...

  • Sap Mm Consultant

    4 semanas atrás

    São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world! Here you can transform your career!Why join TCS?Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our...

  • Sap Basis Consultant

    Há 1 mês

    São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing...

  • Sap Ewm Consultant

    4 semanas atrás

    São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...

  • Sap Vim Consultant

    4 semanas atrás

    São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...

  • Sap Mm Consultant

    2 meses atrás

    São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing...