Regional Operations Leader

4 semanas atrás

Rio de Janeiro, Brasil beBeeCountry Tempo inteiro
Job Description \

We are seeking a seasoned Country Manager - LATAM to lead and scale our operations across the region.

This role is 80% focused on ensuring smooth delivery and operational excellence, with responsibility for resource management, workforce planning, employee engagement, HR, HR compliance, and strategic growth. The remaining 20% requires technical acumen to manage tech people, understand how tech operations are run, and participate in technical discussions with clients.

\Key Responsibilities: \
  • \
  • Oversee all LATAM resources to ensure productivity and quality. \
  • Manage the full employee lifecycle including hiring, onboarding, HR compliance, and performance management. \
  • Monitor attrition rates and implement proactive retention strategies. \
  • Drive employee satisfaction through engagement programs, career development, and structured feedback channels. \
  • Manage and scale tech operations and delivery teams. \
  • Ensure alignment between business objectives and technical delivery. \
  • Provide credible oversight in technical discussions with clients. \
  • Build and maintain strong relationships with key stakeholders and customers across LATAM. \
  • Act as the primary liaison for client needs, service delivery, and customer success. \
  • Represent the company at local and regional events, forums, and client meetings. \
  • Lead daily operations, ensuring efficiency, compliance, and alignment with corporate policies. \
  • Collaborate with HR, Finance, and global teams for seamless cross-functional workflows. \
  • Monitor performance metrics and provide regular updates to regional/global leadership. \
  • Adapt and execute market-specific strategies aligned with global objectives. \
  • Support budget planning, resource allocation, and cost optimization. \
  • Provide local market intelligence to inform global strategic decisions. \

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