Customer Success Manager
Há 2 dias
About Zscaler Serving thousands of enterprise customers around the world, including 45% of Fortune 500 companies, Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. Red Canary monitors an enterprise's environment to detect and respond to cybersecurity threats so they can focus on their mission. The Red Canary Customer Success Manager empowers customers to continuously improve their security outcomes. We're looking for an experienced Customer Success Manager to join our Customer Success team. Reporting to the Senior Manager, Customer Success, you'll be responsible for: Developing strong, positive relationships with customers, guiding them through a positive post-sales experience from onboarding to renewal, and proactively engaging with them to help them realize the maximum value of Red Canary Partnering with sales on customer renewals and identifying opportunities for upsell and cross-sell of additional products and services. Monitoring for and mitigating customer risk, championing customer needs with technical and sales teams, and conducting regular executive business reviews to ensure satisfaction, value realization, and retention Maintaining a deep understanding of Red Canary's product and roadmap, guiding customers on optimizing their use of Red Canary and their other security products, and gathering product feedback from customers to inform future development. Delivering against quarterly OKRs and KPI targets What We're Looking for (Minimum Qualifications) 3+ years of experience in Customer Success, Account Management, or a similar client-facing role at a SaaS cybersecurity company 2+ years managing a book of business comprised of 25-30 customers with an average ARR of $170,000+ Solid understanding of cybersecurity concepts, technologies, and industry trends Strong data analysis skills to review customer metrics, identify trends, and measure KPIs such as churn rate, customer retention, or Net Promoter Score (NPS) What Will Make You Stand Out (Preferred Qualifications) Certifications or advanced degrees related to Customer Success, Project Management, Data Analytics, Cyber Security Ability to use customer relationship management (CRM) software, such as Salesforce, or Zendesk Expertise in the industry the company operates in SaaS and cyber security, including its terminology and trends, to better understand customer needs Targeted Compensation Range: $97,852- $112,000 OTE depending on experience. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr
-
Customer Success Manager
3 semanas atrás
Sorocaba, Brasil Simetrik Tempo inteiroCustomer Success Manager role at Simetrik Join to apply for the Customer Success Manager role at Simetrik The Customer Success Manager serves as the primary value realization owner throughout the customer lifecycle, ensuring Simetrik delivers measurable business impact aligned with the customer's critical success factors. This strategic role goes beyond...
-
Customer Success Manager
3 semanas atrás
Região Geográfica Intermediária de Sorocaba, Brasil LexisNexis Risk Solutions Tempo inteiro.Customer Success Manager page is loaded## Customer Success Managerlocations: BRA - Home Based - Sao Paulotime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R96111**Purpose of the Job** The Customer Success Manager - LatAm is the go-to contact post-sales for a customer, as such, they are responsible for the onboarding, enablement...
-
Customer Success Manager
1 semana atrás
Sorocaba, Brasil Tidio Llc Tempo inteiroOverviewLocation: Europe/US/LATAM remote.Form of employment: B2B (self-employed) or contract of employmentWe are a fast-growing tech company created by experienced international talents.Our product is a top-rated online platform for small and medium businesses to grow sales through outstanding customer service.Our goal is to create a frictionless customer...
-
[D] Sr. Customer Success Manager
Há 6 dias
Região Geográfica Intermediária de Sorocaba, Brasil LatamCent Tempo inteiroAbout the job (D) Sr. Customer Success Manager Senior Customer Success Manager About LatamCent LatamCent is a boutique staffing agency dedicated to connecting high-performing talent from Latin America with leading U.S. startups and tech companies. We specialize in placing top-tier professionals in go-to-market, finance, and technical roles across...
-
Customer Success
Há 4 dias
Sorocaba, Brasil RmaisH Tempo inteiroCustomer Success que busca a qualificação e finalização do projeto. Irá atuar com empresas no segmento de Clínicas de Estética, mentorando, acompanhando cronograma e buscando a assertividade do projeto, para que assim a empresa tenha os resultados esperados ao final. Atendendo Clínicas de diversas cidades do país, garantindo todo o acompanhamento...
-
Virtual Customer Success Manager
3 semanas atrás
Sorocaba, Brasil Business Development Tempo inteiroCareer Opportunities with UniTrust Financial Group A great place to work. Careers At UniTrust Financial Group Current job opportunities are posted here as they become available. Location: Work From Home – NationwideCompensation: 100% CommissionLicense Required: Must be willing to obtain a state life insurance license (we’ll help you through the...
-
Head of High Touch Customer Success
Há 6 dias
Região Geográfica Intermediária de Sorocaba, Brasil Remote Jobs Tempo inteiroOverview Head of High Touch Customer Success Hi, I'm Casey - Head of Dedicated Customer Success at Ashby; I look after our upmarket customers in the Strategic and High Touch segments. One of my favorite aspects of Ashby is our operating principle of Continuous Improvement. Coupled with our principle of caring deeply about our customers, we often find...
-
Success Manager(Brazil)
3 semanas atrás
Região Geográfica Intermediária de Sorocaba, Brasil MGID Tempo inteiroJoin to apply for the Success Manager(Brazil) role at MGID 2 weeks ago Be among the first 25 applicants Join to apply for the Success Manager(Brazil) role at MGID Get AI-powered advice on this job and more exclusive features. Job DescriptionMGID is a global native advertising platform that helps brands reach unique local audiences at scale. At MGID, we...
-
Customer Success Executive
Há 6 dias
Sorocaba, Brasil ServiceNow Tempo inteiroOverview It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform...
-
Technical Account Manager
Há 14 horas
Sorocaba, Brasil Workana Tempo inteiroAbout Our Client:Session AI is a fast-growing company based in Silicon Valley with a development center in Mumbai.They're pioneers in real-time personalization and in-session marketing, helping major eCommerce and digital brands turn micro-behaviors into conversions using cutting-edge analytics.Following a successful Series C funding round, the team is...
