Shopify Support Developer

Join to apply for the Shopify Support Developer (Junior/Middle) ID32267 role at AgileEngine 3 weeks ago Be among the first 25 applicants Join to apply for the Shopify Support Developer (Junior/Middle) ID32267 role at AgileEngine Get AI-powered advice on this job and more exclusive features. AgileEngine is one of the Inc. 5000 fastest-growing companies in the US and a top-3 ranked dev shop according to Clutch. We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions.If you like a challenging environment where you’re working with the best and are encouraged to learn and experiment every day, there’s no better place - guaranteed :)WHAT YOU WILL DO- Provide first-level Shopify technical support, troubleshoot critical issues, and escalate as needed;- Conduct incident analysis, postmortems, and document resolutions for continuous improvement;- Engage with Product Management and business partners on system capability, design, and solutions;- Work with Development to ensure technical requirements, best practices, performance, and security;- Support Project Management with effort estimates, planning, and removing technical roadblocks;- Develop key system components, identify reusable modules, and optimize delivery time;- Research platform capabilities and opportunities for the eCommerce roadmap;- Perform code analysis, develop patches, and implement new platform features;- Participate in code reviews, unit testing, and technical validation of updates.MUST HAVES- 2+ years of Shopify development experience, with knowledge of Shopify Plus;- Proficiency in core JavaScript (or a popular variant) and front-end frameworks;- Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies;- Willingness to work 12-hour shifts, including weekends and holidays, in a 24/7 support environment;- Experience troubleshooting site issues using various tools (commercial/open-source);- Strong problem-solving, analytical skills, and attention to detail;- Experience with page performance optimization and secure development practices;- Knowledge of front-end caching, CDNs, and request-response flow;- Familiarity with ticketing systems like Jira;- Strong verbal and written communication skills;- Ability to work independently and collaboratively in a team;- Patience, empathy, and a customer-first mindset;- Continuous learning mindset and adaptability to new technologies and procedures;- Upper-Intermediate English level.NICE TO HAVES- Previous experience in customer service or technical support is a plus;- Salesforce Cloud experience.THE BENEFITS OF JOINING US- Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.- Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.- A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.- Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.NEXT STEPS AFTER YOU APPLYThe next steps of your journey will be shared via email within a few hours. Please check your inbox regularly and watch for updates from our Internal Applicant site, LaunchPod, which will guide you through the process.Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Hospitals and Health Care, Non-profit Organizations, and Government Administration Referrals increase your chances of interviewing at AgileEngine by 2x Get notified about new Support Developer jobs in Belo Horizonte, Minas Gerais, Brazil . Coders - AI Training (Remote) (Portuguese Speakers Encouraged) Front-End Developer Expertise for AI Training - LATAM (LATAM) Remote Coding Expertise for AI Training Software Engineer - Solutions Engineering Junior Software Engineer - Cross-platform C++ - Multipass Graduate Software Engineer, Open Source and Linux, Canonical Ubuntu Embedded Linux Field Engineer for Devices/IoT We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr