ACES Program Manager

Há 5 dias

Cajamar, Brasil Amazon Servicos de Varejo do Brasil Ltda. - C41 Tempo inteiro
ACES Program Manager - FC Learning, Amazon Customer Excellence System (ACES)

Minimum Qualifications:

  • Bachelor's Degree;
  • Program or project management experience;
  • Experience using data and metrics to determine and drive improvements;
  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership;
  • Advanced Excel;
  • Advanced English.

As the Learning Program Manager for FCs, you will be the guardian of quality control at Earth's most customer-centric company More specifically, you will be responsible for the adoption and creation of Learning and Training associate content at the Fulfillment Center network.

As the Program Manager, you will be accountable for the program's roadmap, planning cycles, financial entitlement, strategy, and structure. You will work with your peers at other Transportation ACES units (AMZL and Middle Mile) to ensure the scalability of end-to-end processes and quality control.

Your core activities and responsibilities include:

  • Being the Subject Matter Expert (SME) on all operational processes;
  • Leading process integration efforts across the network;
  • Leading Continuous Improvement initiatives, Kaizens, Root Cause Analysis, etc.;
  • Owning and managing change on a granular level;
  • Performing audits to ensure continuous SOP adoption and eliminate defects and deviations;
  • Work with teams at AMZL and Middle Mile ACES to identify opportunities for improvement;
  • Create and own the program's strategy and planning cycles, including financial and organizational themes.

A day in the life:

You will be working closely with all Ops teams to offer support and expertise and gain insight into bottlenecks and opportunities for improvement. Some of these teams include:

  • Sort Center Ops;
  • Last and Middle Mile teams;
  • Learning;
  • Finance;
  • HR;
  • Loss Prevention.

You will also work with your counterparts in other geographies to benchmark our processes and ensure conformity with Amazon Standard Work.

About the team:

The Amazon Customer Excellence System (ACES) team is a team of highly qualified individuals whose main goal is to ensure quality control and continuous improvement. We do this by keeping a close eye on metrics, making sure that we are constantly raising the bar on performance and efficiency. We are also responsible for the adoption of new technology and procedures as well as supporting our peers with subject matter expertise.

Preferred Qualifications:

  • Experience driving process improvements;
  • Master's degree or MBA in business.
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