Junior Site Reliability Operations Technician

Junior Site Reliability Operations Technician Software Engineering Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting‑edge technology, providing the best experience to our millions of customers who trust us for their entertainment. We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents. Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential? Let’s start with the role Kaizen Gaming is looking for a Junior Site Reliability Operations technician to help provide 24/7/365 support for the network & systems. The ideal candidate will need prior NOC experience and be capable of multitasking in a fast‑paced environment; this includes prioritizing, troubleshooting, and responding to alerts/alarms according to standard operating procedures. In this constantly changing environment, the individual will need to be motivated, flexible and a self‑starter with a positive attitude to face the challenges of a high‑energy organization. This position may require evening, night, and/or weekend hours to include holidays after the training period. As a Junior Site Reliability Operations Technician, you will: Proactively monitor all production networks, applications, and services; Respond to alerts/alarms according to standard operating procedures; Provide accurate log/ticketing of incoming calls/tickets/alarms and subsequent conversation/troubleshooting; Work and elevate issues/network events internally and externally with various providers/vendors; Facilitate communication between teams during incidents; Track all issues in a ticketing system; Document and process all support requests; Collaborate with third‑party vendors, both during routine deployment and outages; Ensure escalations are handled in a professional and consistent manner. What you’ll bring: Basic knowledge of TCP/IP; Principles of computer hardware and software configuration, operation, and troubleshooting; Entry‑level experience with operating management tools and understanding reporting; Problem‑solving skills, strong attention to detail, and results orientation; Motivation, commitment to quality, and teamwork are essential; Ability to communicate orally and in writing in a clear and straightforward manner; Ability to use personal computer and software applications (i.e. Word, Excel, etc.);. Ability to work in a self‑disciplined environment; Well‑organized with good time management skills; Must be available to work non‑standard business hours/shifts and be willing to participate in work shift rotation for the occasional shift coverage during holidays or other Location Team A buddy will support you with your onboarding Benefits Commuting allowance Family Support Hybrid way of working & remote options Life Insurance Monthly meal allowance Multi‑sport card Nice rigs - 2.5K monitor, latest i7, tons of RAM, fast SSD Private health insurance for you Private health insurance for you & your family Unlimited access to Udemy & continuous training Recruitment Privacy Notice Regarding the data you share with us, you may find and read our recruitment privacy notice here. We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation, or age. #J-18808-Ljbffr