Operations Manager

Overview Join to apply for the Operations Manager role at 99 . About the company If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don’t even know about (yet). We work to generate value for our users and for communities we serve, with mobility and delivery services (99) or digital payments (99Pay). Since 2018, we have been part of DiDi Global Inc., the world’s leading mobility technology platform, operating in more than 12 countries. We are pioneers in sustainability, safety, artificial intelligence, financial markets, and more. Whether building projects from scratch or improving solutions, we thrive on challenges in a fast-paced environment, with respect, collaboration, and good humor. We draw strength from diverse experiences to grow together and deliver better results. Team/role We are looking for talented professionals to join our Operations team. This is an exciting opportunity for individuals who are highly analytical, data‑driven, and eager to solve complex business challenges. We are building a pipeline for multiple levels, ranging from Analyst (D5) to Manager (D7). If you know someone who would be a great fit, refer them now. As part of the Operations / Strategy team, the selected candidates will play a key role in optimizing processes, analyzing marketplace behavior, and driving innovation. This role requires a hands-on approach, strong problem‑solving skills, and a proactive mindset to identify opportunities for improvement and efficiency. The ideal candidates will leverage data to develop strategies that impact pricing, demand, supply, and overall marketplace balance. In this role, you'll be Data‑Driven Decision Making: Use internal and external data to support pricing strategies, operational improvements, and business growth. Innovation & Problem‑Solving: Identify new opportunities and propose data‑driven solutions to enhance efficiency. Engagement & Optimization: Create strategies to improve driver experience and engagement, ensuring marketplace efficiency. Process & Product Improvement: Optimize existing workflows, support product enhancements, and ensure a seamless operational experience. Qualifications Bachelor’s degree in Engineering, Statistics, Business Administration, or related fields 2 - 5 years of experience in data analytics, operations, or strategy roles Strong analytical, problem‑solving, and communication skills Ability to drive initiatives and lead projects with a structured approach Advanced Excel and Data Analytics skills (SQL knowledge is a plus but not required) Fluent English is required for D6+ Why you’ll love working at DiDi We create user value. We strive to always create valuable experiences for our users in everything we do, focusing on safe, pleasant, and efficient experiences. We are data‑driven. We navigate the business landscape strategically by analyzing valuable metrics. Win‑win Collaboration. Success is a team sport; we aim to help partners and colleagues win while acting with candor and excellence. We believe in integrity. We do the right thing, speak our minds, and listen to each other. Growth. We strive to do better, step outside our comfort zones, learn from mistakes, and help each other grow. Diversity and Inclusion. Diversity is a core value; we respect each other and believe in equal opportunities for all. This position is open to everyone, including pregnant people and people with disabilities (PwD). Diversity & Inclusion Diversity is not a vision for the future; it is a non‑negotiable value. We practice inclusion, plurality, and respect, and we work with the Diversity Committee in coordination with HR, leadership and identity groups – 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD). Seniority level Entry level Employment type Full-time Job function Management and Manufacturing; Software Development Industries Software Development Referrals increase your chances of interviewing at 99 by 2x Sign in to set job alerts for “Operations Manager” roles #J-18808-Ljbffr