Field Support Analyst

2 semanas atrás

Sorocaba, São Paulo, Brasil Tata Consultancy Services Tempo inteiro

Come to one of the biggest IT Services companies in the world Here you can transform your career

  • Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

We are looking for Field Support Analyst who wants to learn and transform his career.

In this role you will:

  • The follow-up and support of the Desktop /Laptop and Mobile Devices
  • Stock and asset management.
  • Providing 2nd line IT support for all our internal departments.
  • Provide guidance, assistance and follow-up on client questions, problems or troubleshooting (hardware and software)
  • Installing and configuring PC's and peripherals on request
  • Maintaining and improving the customer service and availability
  • Developing and maintaining documentation for all ICT support related subjects and producing reports as and when required
  • Providing onsite support during events

And much better if you stand out for:

  • Advance English
  • Experience in pc and/or mobile telephony support
  • Should have Basic knowledge on Network and Server Administration
  • Hands on Experience on mounting and unmounting the devices
  • Should have good knowledge of Windows OS (Windows 10) & MS Office
  • Should have good knowledge of hardware (HP, DELL, Lenovo)
  • Excellent customer service, interpersonal, communication and team collaboration skills

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What do we offer?

  • TCS Benefits – Brazil:
  • Health insurance
  • Dental Plan
  • Life insurance
  • Transportation vouchers
  • Meal/Food Voucher
  • Childcare assistance
  • Gympass
  • TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
  • Partnership with SESC
  • Reimbursement of Certifications
  • Free TCS Learning Portal – Online courses and live training
  • International experience opportunity
  • Discount Partnership with Universities and Language Schools
  • Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
  • TCS Gems – Recognition for performance
  • Xcelerate – Free Mentoring Career Platform
  • Tata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.
  • At Tata Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects each person. Our motto is Inclusion without exception.

At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer

#Buildingonbelief

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