Director, Operations

Há 20 horas

São Paulo, Brasil Western Union Tempo inteiro

Director, Operations – Sao Paulo Brazil or Mexico DF Join Western Union as a Director in Operations If you are looking to build an exciting career in the financial services sector and are ready for real responsibility, you can join a globally diverse organization where your contributions are recognized and celebrated. Role Responsibilities Drive continuous process improvements across Agent Operations. Execute operational support for the E2E journey of an Agent in Western Union in LACA (Latin America & the Caribbean) region. Engage with Global Heads of Agent Support, Customer Care, Agent Communication, Mystery Shopping, Risk Management, Agent Technology and others to communicate LACA needs and establish the teams’ deliverables to the region. Lead the operations team in LACA region, defining clear objectives, delegating tasks, and establishing deadlines to ensure alignment with company mission. Build strong relationships with Key Product Heads ensuring proper prioritization of their agendas and roadmaps. Represent and advocate in Corporate Forums and Projects to ensure specifics of the region’s needs. Work closely with adjacent areas, such as Business, Global Support Services, Technology Office, AML Compliance, Legal, Fraud Management, Security, Risk Management, etc. Ensure efficiency and quality goals are met for all products, and operational queues and departments daily, weekly and monthly. Role Requirements 10+ years of relevant professional experience and a bachelor’s degree in any related field. 10+ years of management experience, including proven ability to lead teams and delegate effectively. Relevant experience in project management. In-depth supervisory skills. Demonstrated leadership experience with strict deadlines and performance metrics. Strong communication skills, self-motivation and results‑oriented approach. Experience working in large organizations. English proficiency is a must. Benefits You will also have access to short‑term incentives, multiple health insurance options, accident and life insurance, and access to best‑in‑class development platforms. Hybrid Work Model Western Union has determined this role to be Hybrid. This is a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. Inclusion We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. Estimated Job Posting End Date Seniority level Director Employment type Full‑time Job function Other Industries Financial Services and Banking #J-18808-Ljbffr

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