Expert Cloud Solution Architect

4 semanas atrás

São Paulo, São Paulo, Brasil beBeeConsultant Tempo inteiro
Cloud Solutions Specialist

We are seeking a highly skilled professional to join our team in São Paulo.

About the Role:

The ideal candidate will have advanced English skills and a strong understanding of SIP protocols, Genesys framework, and architecture.

Main Responsibilities:
  • Troubleshooting: Good troubleshooting experience in Genesys infrastructure is essential for this role.
  • Reporting Components: Proficiency in reporting components like CCPulse/Pulse, ICON, Infomart, and CXInsights is required.
  • Genesys Products: In-depth knowledge of Genesys products, including design call-flow architect/script/data actions/data table, is necessary.
  • Integration: Experience with integration with Salesforce, Genesys APIs, PCI PAL, and GenAI is a must.
  • Cloud Components: Familiarity with Genesys Cloud components, such as Google CCAI chat bot and predictive engagement, is also required.
  • ITIL Knowledge: Good ITIL knowledge, including incident, change, and configuration management, is essential for this role.

The successful candidate will be able to work effectively in a team environment and possess excellent communication skills.

You will have the opportunity to work on challenging projects and contribute to the growth and success of our organization.

Requirements:
  • Advanced English skills
  • Good understanding of SIP protocols, Genesys framework, and architecture
  • Reporting components like CCPulse/Pulse, ICON, Infomart, and CXInsights
  • Good troubleshooting experience in Genesys infrastructure
  • Good understanding of the following Genesys Products
  • Design call-flow architect/script/data actions/data table
  • Integration with Salesforce, Genesys API's, PCI PAL, GenAI
  • Knowledge about Genesys Cloud Components like Google CCAI chat bot, predictive engagement
  • Trunks, E1/ T1(CAS, CCS), SIP etc.
  • Gateway protocols: SIP and MGCP
  • Good ITIL Knowledge – Incident, Change & Configuration Management

This job description reflects the general details considered necessary to perform the principal duties and responsibilities described above. However, we reserve the right to revise or modify job duties as needed.

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