Operational Specialist

We are Kaizen Gaming Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents. Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there'll be no average day for you. Ready to Press Play on Potential? Let's start with the role The Operations Specialist will play a pivotal role in driving strategic initiatives and improving operational efficiency across local Operations teams (Customer Service, Backoffice, and related areas). This professional will partner with both local and global stakeholders to diagnose problems, design solutions, and coordinate their delivery, ensuring initiatives are aligned with business priorities and address real operational needs What you will bring: Solid experience in Management Consulting firms, Strategic Project/Program Management, Operations Excellence Bachelor's in Engineering, Business, Economics, or related fields MBA or postgraduate degree is a plus Experience leading workstreams or mentoring analysts is beneficial Preferred background in technology, gaming, fintech, or customer operations Experience in fast-paced environments is a great plus Advanced to Fluent Business English (Spoken and written) - the position requires presentations to leadership team and global collaboration Familiarity with Jira, Zendesk, Power BI or similar tools is desirable (not mandatory) ResponsibilitiesEngage with local stakeholders (CS, Backoffice, Client Ops) to align on priorities and address process gaps Conduct deep-dive analyses to identify trends, root causes, and improvement opportunities Prepare structured updates, presentations, or reports to support leadership decision-making Participate in cross-functional discussions with global teams (Product, Tech, BI, Finance) to resolve dependencies and align deliverables Follow up with stakeholders to ensure actions are completed, milestones are met, and momentum is maintained Operational Analysis & Problem-Solving: Diagnose process gaps, analyze data, and identify opportunities to improve efficiency and performance. Stakeholder Engagement & Alignment: Collaborate with local and global teams to align priorities, address issues, and ensure initiatives meet business needs. Execution & Performance Tracking: Drive initiatives from planning to delivery, monitor KPIs, and report progress to leadership. Excellent presentation skills — able to prepare clear, compelling materials and present effectively to leadership and stakeholders Ability to navigate ambiguity and work effectively with both local and global teams Kaizen Gaming Perks Hybrid way of working - 3 office x 2 home Competitive pay and bonus scheme Life Insurance Private health and dental insurance for you and your family Multi sports card Monthly Meal Allowance Commuting Allowance Family Support Developmental 360° feedback framework Unlimited access to Udemy & continuous training A buddy will support you with your onboarding #LI-Hybrid #LI-NK1 Recruitment Privacy Notice Regarding the data you share with us, you may find and read our recruitment privacy notice here. We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.