Associate Team Leader

**About the job**
Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, every day We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa, and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities - all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE, and TOGETHER, then Majid Al Futtaim is the destination for you.
**Associate Team Leader - Magic Planet**
Responsible for ensuring the smooth operation of the Magic Planet in close conjunction with the Associate Store Manager and leading the CSA team, Function Assistants, and Technicians on the assigned shift to guarantee excellent customer satisfaction, by providing an exciting and enjoyable experience in a clean and safe environment.
**Key Responsibilities and Accountabilities**:
- Possesses a thorough knowledge of the tasks required to be carried out by CSA’s during his/her shift.
- Leads the CSA team on the floor by providing the required help, support, and guidance to improve staff retention and enhance the competence of all front-line employees.
- Provides support for all day-to-day operations and management of the FEC whilst ensuring that Standard Operating Procedures and Policies and Procedures are appropriately implemented and adhered to.
- Provides the correct basic training and knowledge base to enable operating in a clean and safe environment both for guests and staff.
- Possesses a thorough knowledge of ride and attraction operation to demonstrate basic skills required to operate rides and use of PPE equipment.
- Identifies any gap in skills and informs the Associate Store Manager if additional training is required.
- Prepares the duty roster to make sure correct manpower is available to achieve the job purpose, whilst ensuring regular rotation for all CSAs in all areas.
- Prepares the staff vacation plan & overtime sheet in accordance with Operational needs.
- Ensures the completion of daily stock control on the redemption prize counter and individual merchandising machines.
- Ensures checking, verification, and receipt of delivered stock.
- Creates a stock inventory on a weekly and monthly basis and reports any discrepancies.
- Controls, issues, and monitors float and cash collection at end of shift.
- Signs off the Technicians & Operators daily checklist.
- Advises Managers if Repair and/or Maintenance are required to equipment.
- Carries out basic H&S checks on rides and equipment as well as basic risk assessment to mitigate any risk to Magic Planet employees and customers alike.
- Helps improve and maintain the overall quality of presentation, maintenance, and customer satisfaction level within his/her FEC whilst adhering to the Magic Planet overall brand guidelines, policies, and values always.
- Prepares different Financial and Operational reports as required by the job.
- Carries out any other duties as and when required by the FEC Management.
- Supervise and monitor stock movements from the FEC to Redemption and/or machines.
**Skillset (job-specific technical skills and behavioral competencies needed)**
- Characterized with passion, energy, drive, trustworthiness, delivery, process orientation, and people focus
- Substantial ability to self-motivate and start with a great sense of leading multicultural teams
- English language advanced verbal and written skills, Arabic desirable
- Good verbal and written business communication skills.
- A proactive person who is able to motivate others to achieve goals
- Ability to supervise and lead the team with no manager present
**Minimum experience**
- At least two years experience in a customer services role within the leisure and hospitality sector ideally gained operating family entertainment centers like Magic Planet.
- Basic technical understanding of electro-mechanical machines and rides.
- Good financial acumen with the ability to formulate a plan.
**Minimum Qualifications/education**
- Holding bachelor’s degree or any equivalent qualification.

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