Manager, Country Programs ERT

JOB DETAILS MANAGER, COUNTRY PROGRAMS ERT - (2) Job Title Manager, Country Programs ERT Location Global - GO (Primary)
Category Emergency Response Unit Date Needed By 8/1/2021 Program Description (Background)

International Medical Corps is a global humanitarian nonprofit organization dedicated to saving lives and relieving suffering through healthcare training and relief and development programs.

Established in 1984 by volunteer doctors and nurses, International Medical Corps is a private, voluntary, nonpolitical, nonsectarian organization. Its mission is to improve the quality of life through health interventions and related activities that build local capacity in areas worldwide. By offering training and healthcare to local populations and medical assistance to people at high risk, and with the flexibility to respond rapidly to emergency situations, International Medical Corps rehabilitates devastated healthcare systems and helps bring them back to self-reliance.

When catastrophe hits, International Medical Corps is often one of the first humanitarian aid organizations on the scene providing rapid and effective aid that saves lives, reduces suffering, and promotes self-reliance.

International Medical Corps provides safe, timely, effective, efficient, equitable and patient centered care; offers needs-based response according to the context and type of sudden onset disaster (SOD) and/or outbreak in the affected nation; adopts a human rights-based approach to its response; ensures it is accessible to all sections of the population affected by the SOD and/or outbreak, particularly the vulnerable; and treats patients in a medically ethical manner.

International Medical Corps is accountable to patients and communities, host governments and ministries of health, and its organization and donors. International Medical Corps commits to a coordinated response under the national health emergency management authorities. International Medical Corps collaborates with the national health system, the clusters and the humanitarian community.

Selected personnel are on standby to deploy to a crisis within 48 hours. Personnel may deploy to new areas of operation or lend support to International Medical Corps teams already on the ground. International Medical Corps maintains a roster of volunteers and staff who have completed pre-deployment paperwork, orientation and training. The roster is updated on a regular basis. Through this expression of interest, applicants maintain professional profiles with International Medical Corps, so that information is complete and readily available for an emergency response deployment.

This position will support International Medical Corps’ emergency response delivering outpatient clinical care to disaster-affected populations.

NOTE Candidates applying to this position are indicating that they are interested in being considered for International Medical Corps’ standby roster for emergency response. Roster members will be contacted only when there is an emergency-response need for which the responder is qualified. This position will not be compensated unless responders are deployed to an emergency response.

Job Description

JOB SUMMARY: The primary responsibility of the Country Programs Manager ERT is to support the implementation of services in an emergency setting. The Program Manager supports assessment, program design, proposal development, project implementation and management and participates in coordination.

To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation:

MAIN TASKS AND RESPONSIBILITIES

Program design and management

• Lead or contribute to assessments and timely assessment reports.
• Identify funding opportunities, lead proposal development activities.
• Start up and manage projects.
• Review implementation against expenditure, workplan and data at least monthly; propose solutions to under / over spending.
• Develop and execute work plans.
• Establish accurate monitoring systems; use data in regular project reviews.
• Produce timely high-quality reports for internal and external audiences
• Implement International Medical Corps logistics, finance, HR, administration and security procedures; create an environment of mutual respect where personnel adhere to procedures.
• Hire, orient and supervise new team members as necessary.
• Determine training needs, advocate and plan for professional development. Train relevant national staff to undertake greater responsibility and thus ensure sustainability

Monitoring, Evaluation, Accountability and Learning

• Integrate MEAL approaches and activities into program plans and operations, outlining how MEAL will be implemented at each stage of the program cycle.
• Support country MEAL team in establishing MEAL system, data collection tools, and a formal mechanism to capture, monitor, respond to and act on feedback and complaints from communities.
• Ensure all staff and volunteers receive basic communication and complaint handling skills training.
• Ensure their staff know how to receive, record, and refer (to the CBFRM) feedback and complaints should they be approached by a member of the community.
• Ensure their staff know how to provide basic informed consent (explaining what happens to feedback/complaint, timeline, how they can contact IMC, how/when they should receive a response from IMC, rights/limitations regarding anonymous complaints, etc.).
• Based on findings, lessons, feedback and assessment data generated from MEAL system, identify and utilize the best approaches to provide communities with relevant and actionable life-saving and life-enhancing activities and information.

Coordination

• Represent International Medical Corps and coordinate assessments and activities with implementing agencies in the area to avoid duplication and to address gaps in service.
• Promote positive leadership through regular and efficient internal coordination meetings for personnel on site.
• In the spirit of transparency, promote International Medical Corps work and liaise with relevant external stakeholders, local leaders and government officials.
• Identify and build collaborative partnerships with NGO partners, sub-grantees, and other stakeholders.
• Collaborate in the development of referral pathways, service maps, and other networks that may assist clients to access services.
• Generate a positive image of International Medical Corps and its personnel in the area of responsibility.

General

• Deployed personnel are expected to assist with the setup, maintenance and demobilization of the clinical spaces and base camp as required.

Policy Adherence

• Actively promote PSEA (prevention of sexual exploitation and abuse) standards within International Medical Corps and among beneficiaries served by International Medical Corps.
• Adhere to the Code of Conduct, maintain humanitarian principles and respect international humanitarian law at all times.

The fluid nature of emergency response requires personnel to adapt to a rapidly changing landscape; duties may be reconfigured to meet operational requirements.

Perform other duties as assigned. The duties and responsibilities listed in this document are representative of the nature and level of work assigned and not necessarily all inclusive.

Code of Conduct
As applicable to this position, an individual must promote and encourage a culture of compliance and ethics throughout the organization and maintain a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Staff are also responsible for preventing violations to our Code of Conduct and Ethics, which may involve Conflicts of Interest, Fraud, Corruption or Harassment. If you see, hear or are made aware of any violations to the Code of Conduct and Ethics or Safeguarding Policy, you have an obligation to report.

If this is a supervisory position, one must set an example of ethical behavior through one’s own conduct and oversight of the work of others; ensure that those who report to you have sufficient knowledge and resources to follow the standards outlined in the Code of Conduct & Ethics; monitor compliance of the people you supervise; enforce the Code of Conduct & Ethics and International Medical Corps’ policies, including the Safeguarding Policy and the Protection from Harassment, Bullying and Sexual Misconduct in the Workplace Policy, consistently and fairly; support employees who in good faith raise questions or concerns.

Safeguarding
It is all staff shared responsibility and obligation to safeguard and protect populations with whom we work, including adults who may be particularly vulnerable and children. This includes safeguarding from the following conduct by our staff or partners: sexual exploitation and abuse; exploitation, neglect, or abuse of children, adults at risk, or LGBTI individuals; and any form of trafficking in persons.

Equal Opportunities
International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

Job Requirements

MINIMUM QUALIFICATIONS

• Typically, a Bachelor’s Degree in Humanitarian Affairs, Social Science, Public Health, Emergency Management or related field is preferred. Equivalent combination of relevant education and experience may be substituted as appropriate.
• Typically, 5+ years of relevant progressive experience in humanitarian relief or development sector/context, NGO programs and projects experience with increasing responsibilities, including international work experience in an operations management role.
• Experienced project manager with strong competency in financial management and strategic planning
• Familiar with common donors (OFDA, BPRM, DFID, ECHO, UN) and the coordination system
• Competencies
• Fluent in use of the Microsoft Office suite and web-based files
• Experienced in the use of radio handsets, satellite phones, and other communications
• Excellent communication skills and the ability to represent International Medical Corps to a broad range of people and organizations
• Knowledge, practical understanding of and ability to work within both relief and development NGO contexts
• Understanding of health issues in developing countries
• Team working, flexibility and relationship building skills, ability to develop positive working relations across functions and cultures, quite often at a distance
• Problem solving skills in day to day and crisis situations
• Resilience and stress management skills for self and team
• Ability to identify and analyze opportunities that contribute to strategic aims, translate them into practical plans and implement them
• Fluency in written and spoken English is required; fluency in Spanish, French or, Arabic is desirable

Additional Technical or Language Requirements In addition to the responsibilities referenced above, candidates can expect to be living and working in austere conditions. Lifting moderately heavy objects from the ground, carrying a backpack for extended periods of time, and walking or hiking in remote locations may be necessary to perform these functions. International Medical Corps is a first responder to natural and man-made disasters and has a mandate of working in remote locations. The organization has a comprehensive security management policy and plan in place and is committed to doing everything possible within its remit to ensure safety and security. Notwithstanding, the mandate and programming choices of International Medical Corps require staff members who have a high degree of resilience, extremely decisive qualities and the ability to move fast. CODE OF CONDUCT As applicable to this position, an individual must promote and encourage a culture of compliance and ethics throughout the organization and maintain a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Staff are also responsible for preventing violations to our Code of Conduct and Ethics, which may involve Conflicts of Interest, Fraud, Corruption or Harassment. If you see, hear or are made aware of any violations to the Code of Conduct and Ethics or Safeguarding Policy, you have an obligation to report. If this is a supervisory position, one must set an example of ethical behavior through one’s own conduct and oversight of the work of others; ensure that those who report to you have sufficient knowledge and resources to follow the standards outlined in the Code of Conduct & Ethics; monitor compliance of the people you supervise; enforce the Code of Conduct & Ethics and International Medical Corps’ policies, including the Safeguarding Policy and the Protection from Harassment, Bullying and Sexual Misconduct in the Workplace Policy, consistently and fairly; support employees who in good faith raise questions or concerns. SAFEGUARDING It is all staff shared responsibility and obligation to safeguard and protect populations with whom we work, including adults who may be particularly vulnerable and children. This includes safeguarding from the following conduct by our staff or partners: sexual exploitation and abuse; exploitation, neglect, or abuse of children, adults at risk, or LGBTI individuals; and any form of trafficking in persons. EQUAL OPPORTUNITIES International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran. MISCONDUCT DISCLOSURE SCHEME All offers of employment at International Medical Corps are subject to satisfactory references and background checks. International Medical Corps participates in the Inter-Agency Misconduct Disclosure Scheme from the Steering Committee for Humanitarian Response (SCHR). In accordance with this, we will request information from an applicant’s previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures. #J-18808-Ljbffr

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