Manager, Services Consulting

We are seeking a dynamic and experienced Manager of Professional Services to lead our growing team of Services Consultants in the Brazil and broader LATAM region. This role is responsible for ensuring project success, managing escalations, and building strong partnerships with Sales and Solution Architects to deliver exceptional outcomes for our customers. In addition to overseeing regional delivery, this leader will help shape and drive global and regional initiatives that improve processes and scale our business. Key Responsibilities Lead, coach, and develop a team of Services Consultants in the LATAM region. Foster a culture of accountability, collaboration, and continuous learning. Provide performance feedback, career development guidance, and mentoring to direct reports. Own and manage Services revenue delivery for LATAM, including project forecasting, quarterly target tracking, and weekly reporting to leadership. Ensure successful delivery and overall health of the LATAM Professional Services portfolio. Drive operational excellence through project oversight, process improvements, and adoption of best practices. Serve as the primary escalation point for LATAM Professional Services projects. Partner with internal teams to resolve issues quickly while ensuring a positive customer experience. Build trusted relationships with executive stakeholders across key customer accounts. Partner with the Solution Architect team to scope and define new customer engagements. Collaborate with the Sales team to align on customer expectations, drive successful implementations, and identify opportunities for expansion. Ensure seamless collaboration between regional Professional Services and global teams. Contribute to and co‑lead global and regional programs that improve service delivery processes, tools, and operational efficiency. Represent the LATAM region in global Professional Services strategy discussions and initiatives. Requirements 6+ years of experience in software implementation, preferably with leadership experience. Proven experience managing and leading a consulting or delivery team. Demonstrated success in owning and achieving revenue or delivery targets. Strong background in managing customer escalations and influencing executive‑level stakeholders. Experience building and maintaining cross‑functional relationships with Sales, Solution Architects, and other internal teams. Excellent communication and presentation skills, in both Portuguese and English (Spanish a plus). Strong business acumen, with the ability to balance customer needs, team capacity, and revenue goals. Comfortable working in a fast‑paced, high‑growth, and global environment. Preferred Qualifications Experience in SaaS, software, or technology consulting environments. Prior ownership of regional or portfolio‑level service delivery. Knowledge of project management methodologies (e.g., Agile, PMP, ITIL). What We Offer Opportunity to lead and shape the Professional Services strategy in a fast‑growing region. Collaborative and inclusive global culture. Professional growth and leadership development opportunities. Where We Work Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration – while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in‑office schedule is to be determined by the hiring manager. #J-18808-Ljbffr