HR Services Specialist Senior

2 semanas atrás

Jundiaí, Brasil Rockwell Automation Tempo inteiro

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

Job Description

We are looking for a dedicated HR Services Specialist Senior - LATAM to join our dynamic team. You will play an important part in ensuring the seamless delivery of HR services by handling inquiries, driving process improvements, and supporting employees and managers with multiple HR operations. If you enjoy collaborating across teams, we offer the opportunity to make a meaningful impact while growing your career in a global organization.

Your Responsibilities:

  • Receive, route, resolve, and close all HR inquiries promptly within your specialty, which could include: Hiring and onboarding, Employee data changes, Leave of absence administration, Accommodation requests, Employee separations, Global mobility transactions, Local benefits or payroll support.
  • Implement process improvement projects to enhance customer experience.
  • Handle escalated requests, analyze problems, and advise on appropriate actions.
  • Create training for newly hired HR Specialists on Standard Operating Procedures (SOPs), customer service best practices, and data insights.
  • Collaborate with HRSC leadership, Centers of Expertise (COE), HRBPs, or third parties to resolve complex inquiries or transactions.
  • Enter data into HR systems and tools.
  • Use the Workday Help tool to capture, track, and follow up on inquiries, monitoring indicators and improving quality.
  • Participate in system testing, identify system or user interface issues, and provide feedback to HRSC leadership.
  • Review open case queues daily to ensure proper resolution.
  • Identify opportunities to extend best practices across the HRSC team.
  • Provide general guidance on HR procedures to employees and managers.
  • Educate employees and managers on available HR resources and encourage self-service tool usage.
  • Maintain employee documentation (e.g., personnel file creation, retention, and deletion).
  • Complete local procedures such as benefits enrollment and audits (if required by the region).
  • Consult on integrating acquisitions into standard HR practices and systems.
  • Partner with HRBPs/HRGs on business reorganizations to ensure accurate organizational structures.

The Essentials – You Will Have:

  • Bachelor’s degree in Business Administration, Human Resources, or a related field.
  • Two years of experience in shared service centers or HR operations, including global employee relations.
  • Experience handling confidential information.
  • HRIS systems.
  • Interpret data and provide solutions.
  • Proficiency in written and spoken English.
  • ERP knowledge (e.g., Workday, SAP).
  • Excel skills.
  • Meet deadlines and fulfill specified requirements.

The Preferred – You Might Also Have:

  • HR experience in areas such as: Global Payroll, HR Generalist, Employee Services, Compensation, or HR Data and Systems and HR Shared Services or Outsourced Delivery models.
  • Workday Human Capital Management experience.
  • Experience training new hires and sharing process insights.
  • Knowledge of process or project management and the ability to anticipate the impact of changes on end-users.
  • Proficiency in Spanish.

What We Offer:

Please contact your TA team advisor for details.

Modality: Hybrid

You will report to: LEAD, HR SERVICE CENTER - LA

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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