Relocation Client Services Consultant

1 semana atrás

São Paulo, Brasil Alchemy Global Talent Solutions Internal Tempo inteiro
**Job Details**:
**Posted**:
- 19th December, 2024
**Sector**:
- Moving Services
**Location**:
- Sao Paulo, Brazil
**Job Ref**:
- 18078
**Salary**:
- Competitive
Alchemy is collaborating with a leading Global Mobility firm seeking a Relocation Client Services Consultant to join their team in Sao Paulo, Brazil.
This role focuses on overseeing comprehensive door-to-door shipping and relocation services for corporate assignees.
**Key Responsibilities**
- Client and Assignee Management: Act as the primary point of contact for assignees during the relocation process, managing destination services, household goods shipping, and temporary accommodation.
- Service Delivery: Ensure the seamless execution of services like expense management, tenancy management, arrivals, departures, home searches, and school placement.
- Training and Support: Provide language, cultural training, and settling-in services tailored to client needs.
- Adherence to Protocols: Follow company protocols to ensure consistent worldwide service quality.
- Vendor Coordination: Manage third-party partners, including service bookings, tracking, and audits.
- Compliance: Verify adherence to customs regulations and maintain certifications, GDPR, ISO, and compliance standards.
- Data Management: Update and provide high-quality data via the company's Ascent technology platform.
- Reporting: Prepare reports for internal and external stakeholders.
- Relationship Building: Foster proactive communication with assignees, vendors, and clients.
**Qualifications and Skills**
- Proven experience in relocation management or household goods industries is essential.
- Proficiency in English and Spanish (fluency required).
- Excellent communication skills with a keen eye for detail.
- Self-motivated, proactive, and capable of independent work.
- Proficiency with software tools, including Microsoft Office.
- Strong organizational and time-management abilities.
- A professional demeanor with the ability to present confidently in client interactions.
- Resilience and adaptability under pressure.
- Ability to travel internationally and provide dependable transport to the office.

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