Senior Analyst, Support
2 meses atrás
Grow your career with us
Here at Averis, our common purpose is to improve lives by developing resources sustainably. Our people are crucial in helping us to realise our vision to be one of the best Global Business Solution (GBS) organizations to support our customers in creating value for the Community, Country, Climate, Customer, and Company.
Role Summary:
Turno noturno de 12 horas por 36 horas de descanso. Este profissional será responsável por fornecer suporte técnico abrangente para sistemas SAP e não-SAP, Basis, redes e servidores. O candidato ideal deve possuir conhecimento intermediário nessas áreas e ter a capacidade de seguir procedimentos disciplinados, além de autonomia para tomadas de decisão críticas durante o turno da noite.
Responsibilities:
- Prestar suporte técnico para sistemas SAP e não-SAP, incluindo resolução de problemas, configuração e manutenção.
- Gerenciar e monitorar a infraestrutura de redes, servidores e sistemas SAP e não-SAP, garantindo sua estabilidade e desempenho.
- Diagnosticar e resolver problemas relacionados a redes e servidores.
- Implementar e documentar procedimentos operacionais padrão (SOPs) para garantir a consistência nas operações noturnas.
- Colaborar com equipes internas para garantir a integridade e a segurança dos sistemas e dados.
- Participar de projetos de melhoria contínua e atualização de sistemas conforme necessário.
- Fornecer suporte técnico intermediário em inglês, com habilidade para comunicação escrita e verbal.
- Reportar para o líder de TI regional e outras lideranças quando necessário.
Differentials:
- Certificações relevantes em SAP, Basis, redes ou servidores.
- Experiência prévia em ambientes de suporte noturno ou crítico.
- Habilidades avançadas de comunicação e trabalho em equipe.
Requirements:
- Experiência comprovada como Analista de Suporte Sênior ou função similar.
- Conhecimento intermediário em sistemas SAP e não-SAP, Basis, redes e servidores.
- Capacidade de trabalhar de forma autônoma e tomar decisões críticas durante o turno noturno.
- Familiaridade com procedimentos e documentação de processos.
- Fortes habilidades de resolução de problemas e análise técnica.
- Disponibilidade para trabalhar presencialmente em Campinas (SP) no regime de turno 12x36 (noturno).
- Inglês intermediário para comunicação técnica.
- Disponibilidade para viagens corporativas.
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