Ixp Intern
4 semanas atrás
**About the SAP Internship Experience Project**:
The SAP Internship Experience Program is SAP's global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.
**Three reasons to intern at SAP**:
- ** Culture of collaboration**:meet with mentors, make new friends across the globe and create a thriving personal network.
- ** Gain visibility**: with Internship Experience Project in your title, you'll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.
**About the team**:
Intern position to work in SAP Product Support area with Financials product.
We are looking for a Support intern who is driven by a desire to provide outstanding customer service.
The primary responsibility is to assist the team in daily tasks and organizations. The intern will also be involved in helping resolving our customer's issues related to the implementation, deployment, functionality, and usage of SAP Products.
The intern will need the ability to support complex environments that include a variety of operating systems, platforms, and databases.
**What you'll do**:
**Position Title**:SAP iXp Intern - Product Support - Finance
**Location**: São Leopoldo, RS
**In this role, you'll**:
- Support the team with monitoring of incoming incidents, daily dispatching, queue management and other activities.
- Enable customers to implement and operate their SAP solutions efficiently by providing state-of-the-art support services
- Analyze and resolve reported incidents by means of knowledge databases and/or verifying customizing entries or hardware parameters
- Root Cause Analysis of reported incidents
- Call deflection (productizing knowledge, moderating forums, knowledge sharing, etc.)
- Participation in global projects around support processes, infrastructure requirements and quality assurance
- Report errors to Development
- Provide consulting for customers on procedural issues and queries
**Who you are**:
- University students enrolled in Information Technology, Computer Science, Engineering or related areas
- Knowledge in Object Oriented Programming (Java, C++, ABAP/4, etc.) is desirable
- Knowledge in SAP ERP Business Processes would be a benefit
- Good customer focus and communication skills (oral/written)
- Problem solving/analytical skills
- Fluent in English
No previous experience required
SAP DIVERSITY COMMITMENT
**We build breakthroughs together**
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 350938 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Intern | Additional Locations: #LI-Hybrid.
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