Delivery Operations Expert

Há 10 horas

Greater São Paulo Area, Brasil beBeeExpert Tempo inteiro

Delivery Operations Specialist Join a dynamic team of professionals dedicated to delivering exceptional results in the dispatch operations sector. We are seeking an experienced Delivery Operations Specialist to join our Merchant Strategy Solutions team. In this role, you will be responsible for developing and implementing innovative strategies that effectively tackle and overcome critical challenges faced by merchants in dispatch operations, enhancing delivery efficiency and strengthening brand competitiveness. Key Responsibilities: Develop and implement effective strategies to enhance delivery efficiency of stacked orders and full-service model; Evaluate the impact of implemented strategies and adjust them as necessary; Continuously monitor performance and analyze operation data to identify product improvement opportunities within stacked orders strategy; Continuously evaluate user feedback, conduct research, and incorporate insights to enhance customer, merchant, and rider satisfaction; Collaborate with product, technology, operations, commercial, and customer support teams; Work directly with merchants and riders to understand their needs and challenges; Develop Market Requirement Documents (MRDs) to capture and communicate operational needs and market opportunities; Collaborate with stakeholders to ensure market requirements are comprehensive and aligned with business objectives; Assist in the development and maintenance of new enhancements documentation and timelines; Assist in creating comprehensive documentation, training materials, and product guides to facilitate seamless onboarding and usage of the product. Requirements: Availability to work on-site in São Paulo; Fluent in English; Proven experience in product operations or related areas; Advanced analytical skills and experience with tools like SQL; Excellent communication skills to work in a collaborative environment; Previous experience in the food and beverage sector or delivery platforms is a plus; Ability to effectively collaborate with cross-functional teams; Experience in project management and familiarity with PMO processes; Ability to create detailed Market Requirement Documents and collaborate with stakeholders. Benefits: Meal and food allowance (Caju Card); Transportation allowance; Health and dental plan; Life insurance; Childcare assistance. How to Apply: Apply here on LinkedIn and make sure to include your English resume. By applying, your information will be stored securely and may be shared with Keeta and its global affiliates.

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