Key Account Manager- Rug Laguna, CA

Overview

Schumacher & Co. is an innovative interior design company that is disrupting the $150 billion-dollar global interior design industry. We are a technological leader on the design frontier, constantly pushing boundaries and striving for excellence. With over 500+ employees and growing, we are driven by a shared belief that design transforms life. We are dedicated to the mission of helping our customers “celebrate the feeling of home”. Schumacher designs and produces some of the most beautiful fabrics, wallcoverings, trims, furniture, and accessories in the world. Our portfolio of products is broad, but they are united by a passion for design, a thirst for what is next, an appreciation for what’s come before, a drive to make our products with enormous care and attention for detail. Schumacher is a globally recognized company with a myriad of showrooms both domestically and internationally.

Our competitive advantage in the industry is the people. We believe that our employees are our most important assets. F. Schumacher & Co is deeply anchored in our company core values which are as follows:

• Take Ownership & Accountability
• Be Solutions-Oriented
• Demonstrate Courage

We empower our employees to live these values daily because we understand how it will positively impact the customer's journey. F. Schumacher & Co., also known as FSCO, is the parent company to many brands within our portfolio. This role is part of Schumacher North America, which is the largest division of the company.

Our rug specialist plays a pivotal role in shaping the client experience at Patterson Flynn, overseeing projects from initial concept to final installation. This position ensures a seamless and exceptional journey for our clients, guiding them through each phase of the process with expertise and care. The rug specialist is responsible for managing projects efficiently, ensuring that every detail is meticulously handled to deliver outstanding results.

• Generate Business By —Relationship building & Brand Awareness: Proactively generate sales and elevate the Patterson Flynn brand in the Laguna territory through strategic relationship building and targeted outreach efforts.
• Client Engagement —Cultivate and maintain strong relationships with interior designers, both new and existing, by understanding their unique needs and offering tailored solutions to enhance their projects.
• Territory Analysis & Growth —Conduct thorough analysis of the territory to identify and capitalize on growth opportunities for both existing and potential new accounts, developing strategic plans to expand the customer base.
• Sales Strategy Implementation —Leverage a mix of client outreach, sales techniques, cross-selling, and sales reports to create and execute a robust sales strategy aimed at achieving and surpassing the overall sales goals.
• Collaborative Partnerships —Work closely with Schumacher Account Executives to maximize existing relationships and drive increased territory sales through joint efforts and cross-brand initiatives.
• Product Updates & Education —Keep clients informed on the latest products and offerings, utilizing a targeted outreach strategy to ensure they are aware of the newest innovations and opportunities available.

Manage Projects By

• Expert Product Consultation : Serve as a knowledgeable consultant, guiding clients through every aspect of their project with expert advice on product selection, customization options, and design integration.
• End-to-End Project Oversight : Manage projects from concept to completion, ensuring that every detail is meticulously handled, timelines are adhered to, and client expectations are consistently exceeded.
• In-Depth Product Knowledge : Continuously expand your understanding of the Patterson Flynn collections, becoming a trusted expert capable of advising clients on the best solutions for their specific needs
• Customized Project Solutions : Collaborate with clients to develop bespoke solutions that reflect their vision, ensuring that the final product aligns with both their aesthetic and functional requirements.

Enhance Client Experience Through

• Order Management & Follow-Up : Oversee the entire ordering process, from placement to follow-up, ensuring accuracy, timely delivery, and high levels of customer satisfaction.
• Troubleshoot : Act as the primary liaison between clients and internal Support Teams to quickly troubleshoot and resolve any issues that arise, maintaining a high standard of service.
• Client Partnership : Partner with clients throughout their journey, identifying and addressing their needs to ensure a seamless and satisfying experience from start to finish.
• Luxury Market Excellence : Uphold the Patterson Flynn mission by consistently providing superior customer service and upholding the highest quality product and service standards in the luxury market.
• Showroom Support & Operations : Assist in the day-to-day operations of the showroom, including client interactions, maintaining an organized space, and managing product and material inventory.

• Client-Focused : Passionate about delivering exceptional experiences for every client.
• Luxury Design Enthusiast : Knowledgeable and enthusiastic about the luxury interior design industry.
• Sales-Driven : Proven ability to set and achieve sales goals, activating accounts and driving new business growth.
• Creative & Strategic : Innovative thinker with the ability to build account-level sales and develop new business in a changing market.
• Project Management : Experienced in managing complex projects and long sales cycles.
• Entrepreneurial Mindset : Competitive drive to expand the client base and grow existing accounts.
• Organized & Detail-Oriented : Exceptional organizational and follow-through skills.
• Proactive & Accountable : High level of ownership and initiative with a focus on identifying growth opportunities.
• Tech-Savvy : Comfortable working with digital platforms and systems.
• Team-Oriented : Effective collaborator with internal teams and partners.
• Adaptable : Resilient in a fast-paced, evolving environment.

Benefits Package

Your well-being is our top priority. Our benefits and total compensation are designed for the whole person, caring for both you and your family.

• Corporate Annual Profit Sharing
• 401K Plan
• Medical Coverage
• Prescription Drug Plan
• Vision Coverage
• Health Savings Account (HSA)
• TELADOC

Other Benefits:

• 15 Days Paid Time Off (PTO)
• 10 Company Holidays
• Life Insurance
• Flexible Spending Accounts (FSA)
• AFLAC Plans (Accident and Critical Illness Plans)
• Pet Insurance
• Short-Term Disability (STD)
• Long Term Disability (LTD)
• Parental Medical Leave
• Child Bonding Leave
• Employee Discount

We are an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.

Salary Range

$60,000 - $65,000 USD