Sales Readiness IT Operations Engineer

Há 4 dias

Buenos Aires, Brasil Lenovo Tempo inteiro
Sales Readiness IT Operations Engineer (Sales Mid-tier Apps)

Join to apply for the Sales Readiness IT Operations Engineer (Sales Mid-tier Apps) role at Lenovo

Sales Readiness IT Operations Engineer (Sales Mid-tier Apps)

2 days ago Be among the first 25 applicants

Join to apply for the Sales Readiness IT Operations Engineer (Sales Mid-tier Apps) role at Lenovo

Direct message the job poster from Lenovo

Join Lenovo as a Sales Readiness IT Operations Engineer and support our global sales systems. In this role, you'll be responsible for the operation, maintenance, and continuous improvement of key applications related to pricing, product catalogs, and configurations. You will troubleshoot incidents, collaborate with cross-functional IT teams, and help implement intelligent automation solutions based on operational data. This position is ideal for candidates with a mix of technical skills (Java, databases) and a passion for driving operational excellence in a fast-paced, global environment.

Main responsibilities:


•Responsible for multiple Sales Readiness (Cost/Pricing, Product Catalogs & Configurations etc.) relevant applications' operation & maintenance, including trouble shooting, rapid diagnosis and resolution to user issues/incidents within SLA, response & resolve to user inquiries & requests.


•Work with up/down-stream system IT engineers to solve cross-functional issues.


•Collaborates with L3 on technical issues' primary analysis & trouble shooting


•Responsible of intelligent operation solutions/fulfillment such as automation, AI IT employee of the system/application, deliver solutions based on operational data analysis, engage & collaborate with relevant team in development.

Requirements:


• Bachelor or higher degree in Information Management & Information Systems, Computer Science, or a related field.


• 2-4 years working experience in Java development, Oracle/SQL Server/MySQL, or other common databases is preferred. A quick learner, be able to understand & master a Lenovo business process & relevant technical skills, even if they're totally new to the candidate.


• Strong communicational skills, be able to explain resolutions to a non-technical user of the application, experienced in driving multiple stakeholders to alignments.


• Strong self-motivation & ownership, support on-call duty shifts out of working hours when required.


• English as a working language - (Advanced english level)


• Team worker and quick learner, be able to work with team members cross site.

Resume in english is required

Seniority level
  • Seniority level Associate
Employment type
  • Employment type Full-time
Job function
  • Job function Engineering and Customer Service
  • Industries IT Services and IT Consulting

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