Quality Assurance Analyst Jr

3 semanas atrás

São Paulo, São Paulo, Brasil Johnson & Johnson Family of Companies Tempo inteiro
At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity.
Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.
When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough.
At Johnson & Johnson Medical Devices Companies, we are using our breadth, scale, and experience to reimagine the way healthcare is delivered and to help people live longer, healthier lives.
In a radically changing environment, we are making connections across science and technology to combine our own expertise in surgery, orthopedics, and interventional solutions with the big ideas of others to design and deliver doctor and patient-centric products and solutions.
We are in this for life.
**We are searching the best talent for**
**QUALITY ASSURANCE ANALYST JR - Fixed term 6 months - Latam Product Complaint Center of Excellence - São Paulo**
**General Description**
This position is responsible for Latam Product Complaint Intake process, CoE (Center of Excellence) mailbox management and Customer Responses, in accordance with J&J Medical Devices Quality Management System. This may include, but is not limited to, review of the event reported, follow-up with business partners requesting additional information, event description translation, timely communication to management, and file closure after investigation.
Additionally, this position is responsible for supporting continuous improvement initiatives in collaboration with J&J Medical Devices local and regional commercial stakeholders and global Customer Quality, to ensure appropriate product complaint management in Latin America.
**Responsibilities**
- Register product complaints according to Standard Operating Procedures.
- Perform the complaint processing, as appropriate.
- Create Customer Response Letters in local language.
- Collaborate with local Commercial Quality, Medical Affairs, Medical Safety, Global Education Solutions, Brand Protection, Sales, Marketing, Technical Services, global Customer Quality and Post Marketing Surveillance stakeholders and others to ensure appropriate product complaint management in Latin America.
- Support Product Complaints customer centric improvement initiatives, such as Trend Analysis, Analytics, Business support and Customer Responses.
- Support Product Complaints Center of Excellence productivity initiatives.
**Qualifications**
Job Qualifications**
- Bachelor's degree in any area. Health sciences and Engineering are preferred.
- Advanced English, Spanish and Portuguese are mandatory.
- Advanced Office Package knowledge is required.
- Previous experience in Quality Assurance is desirable.
- Previous experience in Product Complaint management will be a plus.
**Company**
- Latam - Brasil - São Paulo
J&J Medical - SP
**Primary Location**
Brazil-São Paulo-São Paulo
- **Organization**
J&J do Brasil Indústria e Comércio de Produtos para Saúde Ltda. (7600)
**Job Function**
Quality
**Requisition ID**
W

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