Program/Project Management Senior Lead

Join to apply for the Sr. Manager/ Manager, CSG Sales Programs role at Salesforce To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category: Program & Project Management About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place Agentforce is the future of AI, and you are the future of Salesforce. Job Description Salesforce is looking for a highly motivated team member to structure, lead, deliver, and analyze sales programs in support of the Customer Success Group’s (CSG) Sales Organization, focused on delivering revenue for our Success Plan products (Premier & Signature). These sales programs are important tools in driving revenue growth. The Sr. Manager/Manager, CSG Sales Programs & Strategy is responsible for all aspects of a program from creation, prioritization, execution, partner management, program performance reviews, organizational change, and review of program success. The role will require business analysis and Salesforce reporting work, as well as the ability to partner and collaborate with team members throughout Salesforce to drive our sales strategy forward. This role will use data to evaluate business scenarios, plan efficiency initiatives, design processes, and deliver insights. Deliverables include sales strategy, identifying focus areas, sales program proposals, custom performance analysis, process documentation, reporting, and dashboards to presentation-ready content for senior Salesforce leadership. Responsibilities Partner with the LATAM Success Plan Sales Leaders to drive Success Plan Programs pipeline and ACV Partner with OU Sales Programs Managers to scale Success Plan Programs direct to OUs Identify and recommend areas of strategic focus for the global sales teams Propose, create, prioritize, execute, and report on the success of sales programs Lead multiple complex and strategic projects to support revenue growth Partner with the business to align on goals, challenges, and data needed to support the strategy and proactively make recommendations Provide management with scope, timeline, requirements, benefits, and return on investment for each project Communicate risk clearly and take the lead in developing resolution strategies Represent the Success Plans team on broader cross-functional projects involving other parts of the business as needed Ability to manage, pivot, and accelerate pipeline progression of launched Sales Programs throughout the Program lifecycle Desired Skills/Experience 5–7+ years of relevant experience, ideally in Sales Strategy, Business Operations, Strategic Planning, Strategic Finance, Consulting, or related fields Proven success in sales strategy or business operations related to business metrics, operations, and revenue growth Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Preferred: Experience in Salesforce Sales Cloud Reporting & Dashboards and Google Sheets Skills Language: Mandatory: Fluent in English; Differentiator: Spanish and Portuguese Ability to structure and transition complex problems to solutions Outstanding problem solving skills: consistent track record to ask questions, structure sophisticated problems, develop solutions and recommendations Building and delivering presentations to senior executives and translating data insights into concise and insightful executive summaries and presentations Confident communicator with attention to detail, oral, written, and presentation skills Ability to see the big picture, innovate, and adapt to change Knowledge of Salesforce products desired or experience with comparable enterprise business technology tools Get it-done attitude with a strong sense of team spirit Self-starter motivated to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. The policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. No discrimination based on race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other protected classification is allowed. #J-18808-Ljbffr