Key Client Advocate

Há 7 dias

Fortaleza, Brasil beBeeClientSuccess Tempo inteiro

About the Role We're seeking a Client Success & Account Lead to fully own a portfolio of eCommerce clients. You'll be the go-to person for the client and the internal captain who works with our Google Ads Strategists and Media Buyers to make sure accounts are performing, communication is tight, and nothing falls through the cracks. Be the primary point of contact for your client portfolio. Run recurring check-in calls (weekly/bi-weekly/monthly), Loom updates, and strategy reviews. Translate complex performance data into simple, clear, business-language the client understands. Proactively manage expectations, timelines, and next steps. Account & Performance Ownership Work closely with our Google Ads Strategists & Media Buyers to ensure campaigns are aligned with the client's goals (MER, ROAS, CAC, profit). Review performance across accounts regularly and push the team on optimisations, tests, and scaling opportunities. Spot issues early (conversion tracking, feed problems, drops in performance) and coordinate fast fixes. Strategy & Planning Help build and present quarterly and monthly strategies: budgets, scaling plans, testing roadmaps, new channels (Pmax, YouTube, etc.). Understand the client's wider business (margins, LTV, seasonality, stock, promos) and reflect that in the ad strategy. Bring ideas to clients: new offers, funnels, landing pages, creatives, and experiments. Reporting & Insight Own performance reporting: weekly or monthly reports, Loom walk-throughs, and QBR decks where needed. Focus on insight, not just screenshots – what happened, why it happened, and what we're doing next. Use dashboards / tools (GA4, Looker/Datastudio, Google Ads UI, etc.) to support decisions. Retention, Growth & Upsell Keep a pulse on client satisfaction and step in early if you sense churn risk. Identify opportunities to grow accounts: higher budgets, additional services, new markets, YouTube, etc. Aim to turn every account into a long-term partnership, not a short-term 'vendor' relationship.

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