Chargeback Analyst

Há 5 dias

São Paulo, São Paulo, Brasil CloudWalk, Inc. Tempo inteiro
About CloudWalk

About CloudWalk: We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.

About the role
  • We're looking for a Chargeback Analyst who's curious, hands-on, and eager to learn. No previous experience with chargebacks or coding? No problem — we'll teach you everything .
  • You'll work side-by-side with our developers to automate manual processes , investigate fraud patterns, and ensure our operation is always up to date with the latest rules and requirements from Visa, Mastercard, Elo, and Amex .
  • You'll be the bridge between the customer, operations, and tech , and will play a key role in making our dispute process smarter, faster, and more scalable.
What You'll Be Doing
  • Learn and master the chargeback business rules (we'll train you)
  • Stay on top of network (Visa, Mastercard, Elo, Amex) updates , and work with the team to implement changes when needed
  • Work closely with developers to improve and automate chargeback workflows
  • Translate customer and operations needs into product and tech insights
  • Investigate disputes, identify fraud patterns , and support in crafting strong responses
  • Be extremely deadline-oriented , managing dispute timelines with accuracy
  • Learn the basics of Ruby programming to help build internal tools and automations
What You Need To Succeed
  • No previous experience in chargebacks or coding required —just a strong desire to learn
  • Clear communication and collaborative mindset
  • Great attention to detail and a strong sense of responsibility
  • Interest in learning to code (Ruby) — we'll provide full support
  • Investigative spirit with an eye for fraud patterns and anomalies
  • Ability to track and interpret external rule changes from card networks and assess their operational impact

Join us at CloudWalk, where we're not just engineering solutions; we're building a smarter, AI-driven future for payments—together.

By applying for this position, your data will be processed as per CloudWalk's Privacy Policy that you can read here in Portuguese and here in English.

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