Sr Global Forwarding Agent

7 meses atrás

São Paulo SP, Brasil C.H. Robinson Tempo inteiro

C.H. Robinson is looking to fill a Sr Global Forwarding Agent role. In this role you will be responsible for managing and operating the shipment lifecycle for complex and strategic accounts. They are a role model of global forwarding operational knowledge, experience, hard work ethic, supporter of business goals and objectives with excellent customer service skills and professionalism.

The Senior GFA is a key customer contact and subject matter expert in ensuring all requests & customer requirements are met and answered accurately and timely. They are accountable for their individually assigned shipments in addition to daily communication, reporting, and email management. They can influence the process of shipments from beginning to end and take ownership for their work.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

Maintain Operational Excellence:

Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo

Understand and input applicable financial components of shipments to generate correct billing for customers

Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally

Execute/Coordinate shipments and mentor others on how to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

Create, maintain, and update shipments in Navisphere, ensuring accurate data

Provide complex quotes based on needs of network

Coach and train others on pricing strategies

Provides track and trace service to customers and generates shipment documents

Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.

Facilitate Relationships:

Builds great relationships with customers, responding timely and following up on issue resolution

Communicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside Vendors

Act as a key customer contact and subject matter expert

Lead by example when it comes to customer outreach, retention, and expansion

Act as a resource and expert to the department, branch, and network on customer requirements & process initiatives

Work effectively in a team environment and collaborate cross-functionally, building relationships with account management identifying client by identifying and proposing process improvement and/or consultative leads

Monitor customer shipments trends and its impact to our processes and operations

Other Activities:

Ensure customer SOPs are maintained and adhered to

Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue

Provide support to Sales Executives and Account Managers for customer reporting

Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

High School diploma or GED

Minimum 3-5 years of Global Forwarding industry experience

Advanced proficiency in Microsoft Office Suite of programs

Site Specific: Fluent in Spanish and English (written and verbal)

Preferred:

Associate’s or bachelor’s degree from an accredited college or university

Knowledge or coursework in Supply Chain, Logistics, or International Business

Extensive industry and department knowledge (process & handling, regulations, international shipping, etc.)

Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change daily

Proactive, ambitious, hardworking, and analytical mindset

Excellent written and oral communication skills

Ability to work in a fast-paced and deadline-driven office environment

Proven track record of dealing with customers and being client focused

High level of attention to detail and ability to execute with 95% or higher monthly audit compliance and minimal unbillable charges

Site Specific: Fluent in the local language

Site Specific: Ability to speak multiple European languages

Site Specific: Knowledge and experience with customs procedures and formalities (customs clearance, bonded transports)

Values a diverse and inclusive work environment

Disclaimer:

This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.

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