Senior Customer Experience Specialist
Há 6 horas
Job Overview: As a seasoned customer success professional, you will delve into complex customer inquiries, manage the global support queue and backlog, and provide exceptional, timely service to valued customers. The ideal candidate will combine technical acumen, analytical prowess, and a customer-centric mindset to deliver high-quality solutions to critical support issues. They will serve as a trusted technical advisor to customers, collaborating closely with internal teams to diagnose, resolve, and prevent recurring issues. Key Responsibilities: Analyze incoming requests, identify customers, populate case details, and verify data accuracy in Salesforce. Monitor the Global Support queue and accept Salesforce cases in priority sequence. Troubleshoot customer-reported issues, identify root causes, and provide timely resolutions via case updates, calls, or screen-sharing sessions. Offer customer support via email, Teams, and telephone using discretion, experience, and technical expertise. Technical Troubleshooting Capabilities: Utilize Chrome Developer Tools (Inspector) to analyze web applications, review network requests, debug front-end issues, and identify JavaScript or API failures. Conduct API testing and validation using tools such as Postman or cURL. Investigate and resolve IIS and SSL diagnostics on Windows Application Servers. Configure and troubleshoot Windows ADFS Servers and perform remote diagnostics via VPN, RDP, or similar tools.
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Senior Customer Experience Specialist
Há 5 dias
Fortaleza, Brasil Bebeecustomersuccess Tempo inteiroJob Overview: As a seasoned customer success professional, you will delve into complex customer inquiries, manage the global support queue and backlog, and provide exceptional, timely service to valued customers.The ideal candidate will combine technical acumen, analytical prowess, and a customer-centric mindset to deliver high-quality solutions to critical...
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Senior Customer Experience Specialist
Há 5 dias
Fortaleza, Brasil beBeeCustomerSuccess Tempo inteiroJob Overview: As a seasoned customer success professional, you will delve into complex customer inquiries, manage the global support queue and backlog, and provide exceptional, timely service to valued customers. The ideal candidate will combine technical acumen, analytical prowess, and a customer-centric mindset to deliver high-quality solutions to critical...
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Customer Experience Specialist
2 semanas atrás
Fortaleza, Brasil beBeeCustomerSuccess Tempo inteiroCustomer Success Job Overview We are seeking a seasoned Customer Success professional to own the student experience from start to finish. Forge strong connections with students and mentors to deliver an exceptional experience Closely monitor student progress and proactively boost engagement, satisfaction, and completion rates Identify potential roadblocks...
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Customer Experience Specialist
1 semana atrás
Fortaleza, Brasil Bebeecustomersuccess Tempo inteiroCustomer Success Job OverviewWe are seeking a seasoned Customer Success professional to own the student experience from start to finish.Forge strong connections with students and mentors to deliver an exceptional experienceClosely monitor student progress and proactively boost engagement, satisfaction, and completion ratesIdentify potential roadblocks and...
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Customer Support Representative
Há 3 horas
Fortaleza, CE, Brasil beBeeCustomerService Tempo inteiroJob Description The Customer Service Specialist role involves providing top-notch customer support across all communication channels. This includes responding to customer inquiries via phone, email, chat, and social media, as well as identifying customer issues and resolving them in a timely manner. Required Skills and Qualifications Excellent communication...
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Litigation Support Specialist
Há 3 horas
Fortaleza, CE, Brasil beBeeSupport Tempo inteiroJob Title: Litigation Support Specialist This position involves providing comprehensive support to attorneys by conducting legal research, preparing documents, and managing cases. Key Responsibilities: Legal Research and Documentation: Conduct thorough research, analyze data, and prepare accurate documents. Case Management: Manage case files, maintain...
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Cloud Data Specialist
Há 3 horas
Fortaleza, CE, Brasil beBeeData Tempo inteiroCloud Data Specialist We are seeking a skilled Cloud Data Specialist to join our team. This role involves working on cloud-based data systems, ensuring their smooth operation and scalability. You will be responsible for designing and implementing data pipelines, as well as optimizing data storage and retrieval processes. The ideal candidate should have...
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Support Talent Acquisition Specialist
Há 5 dias
Fortaleza, Brasil Bebeecandidate Tempo inteiroCustomer Care Specialist Role SummaryThe Customer Care Specialist position encompasses supporting the talent acquisition process, encompassing job posting on diverse platforms, headhunting, leveraging professional networks, scrutinizing candidate profiles, and engaging with prospective candidates.The ideal candidate should possess at least one year of work...
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Dynamic Business Solutions Specialist
Há 2 horas
Fortaleza, CE, Brasil beBeeBusiness Tempo inteiroBusiness Systems Integration Specialist About the role: We are seeking a skilled Business Systems Integration Specialist to bridge business needs with technological solutions. This key team member will analyze and interpret business requirements, translating them into detailed functional specifications for the development team. Main Responsibilities: Conduct...
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Talent Acquisition Specialist
Há 6 horas
Fortaleza, CE, Brasil beBeeTalent Tempo inteiroJob Title: Talent Acquisition Specialist Talent Acquisition Specialists are responsible for identifying and attracting top talent to join our team. We are looking for a highly skilled individual with experience in talent sourcing, casting, and production. About the Role This is a unique opportunity to contribute to talent acquisition and development across...