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Conversational AI Specialist (Sales Bots & Automation) About Vammo At Vammo, we believe clean mobility should be within reach for everyone — not just the wealthy. That's why we're building Latin America's largest battery swap network and making electric motorcycles available through affordable subscriptions. Our infrastructure is designed for delivery riders, workers, and everyday people who keep cities alive. Role mission (Specialist level) Boost funnel conversion through conversational AI: design, run, and optimize sales bots (text/voice) operating on Whats App and voice channels, integrated with our stack (n8n, Hub Spot, Treble, Eleven Labs). You will define the conversational strategy, craft prompts/scripts, set guardrails, and instrument metrics to reduce friction, speed up responses, and scale self-service. What you will do Architect and evolve sales bots (text/voice): conversational design, scripts, personas, prompt engineering, tool use, and safety/guardrails. Orchestrate channels and integrations (e.g., Whats App via Treble, voice via Eleven Labs), webhooks, and automations in n8n; govern contacts/stages in Hub Spot. Measure and improve continuously: instrument events, build dashboards, run A/B tests and weekly tunings to remove funnel friction. Map conversational bottlenecks (uncovered intents, confusion, tool failures) and prioritize a backlog focused on impact. Define bot SLO/SLA, fallback policies, and smooth handoff to humans with clear activation criteria. Document flows, decisions, and learnings in a simple, reusable way; work closely with Operations and Product for end-to-end execution. Must-haves Hands-on experience building/operating production conversational bots (Whats App and/or voice) focused on revenue or support. SQL for data collection/transformation and funnel analysis; experiment design and metric reading. Bot quality evaluation: intents, coverage, testing, deflection analysis, guardrails, and safety. Clear technical communication and an operational mindset (solve end-to-end problems at high cadence). Nice to haves Experience with: n8n (flows, integrations, webhooks). Hub Spot (pipelines, automations, contacts). Treble (Whats App). Eleven Labs (voice). LLMOps practices (prompt versioning, offline evals, conversation regression tests). CRM, lead scoring, and multivariate testing. Git and good logging/observability practices. How we measure success Stage-by-stage conversion and average time to convert. Self-service rate and reduction of manual touches per lead. Bot SLA/SLO, handoff/deflection rate (avoidable vs. unavoidable), and time to human contact. Flow failure rate and MTTR (mean time to recovery). How we work Comfortable with ambiguity and making decisions with incomplete data. Proactivity, autonomy, and delivery focus. Test-and-learn cadence with weekly improvements and continuous learning. Willingness to get hands-on across diverse operations tasks.
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