Senior Salesforce Developer
Há 11 horas
Olá A Aggrandize nasceu em 2015 com a missão de engrandecer pessoas e negócios. Guiados por valores como adaptabilidade, colaboração, foco no cliente e visão de dono, oferecemos soluções que transformam desafios em oportunidades. Somos especialistas em Platform Engineering, Data Analytics, Modern Applications e Cybersecurity, sempre com o compromisso de impulsionar o crescimento e a inovação de nossos parceiros. Nosso trabalho é mais do que tecnologia; é sobre potencializar resultados. Increase the power of your business. Agora que você conhece a cultura Aggrandize, saiba mais sobre a oportunidade: O seu papel no time: Configuração avançada de Salesforce Service Cloud: Cases, Queues, Assignment Rules, Case Routing e Escalation Rules; Implementação de Email-to-Case, Web-to-Case e Chat/Messaging para aplicativos e web; Administração de Knowledge Base, Macros, Quick Text, Omni Supervisor, Entitlements e Milestones; Configuração avançada de Omni-Channel: Routing Configurations, Presence Status, Service Channels e Routing Rules; Desenvolvimentode estratégias de priorização e balanceamento de carga entre filas e agentes. Utilização de Omni-Channel Flow (nova arquitetura por Flow Builder); Integrações comcanais digitais e sistemas complementares. O que esperamos de você - Hard Skills: Experiência com Digital Engagement (WhatsApp, SMS, Web Chat, Facebook Messenger etc.); Experiência comService Cloud Voice (Amazon Connect, Genesys, Talkdesk ou similar); Integrações comExperience Cloud e bots (Einstein Bots, Azion, Sensedia etc.); Administração eautomação Salesforce (Flows, Process Builder, Validation Rules, Permission Sets, Dynamic Forms); Familiaridade com Custom Metadata Types, Record Types e App Builder; Boas práticas de governança e versionamento; Deploy via Change Sets/Azure DevOps/SFDX; Conhecimento deUser Stories, Test Plans e Cutover Plans; Mapeamento de processos de atendimento e desenho de jornada do cliente. Diferenciais: Certificação: Salesforce Service Cloud Consultant; Certificação: Salesforce Administrator / Advanced Administrator; Certificação: Salesforce OmniStudio Developer (ou) Platform App Builder; Experiência comprojetos de alto volume de atendimento (call center, SAC, suporte técnico, etc.); Conhecimento emreporting e dashboards para KPIs de atendimento (SLA, FCR, CSAT, backlog). O que esperamos de você - Soft Skills: Adaptabilidade; Colaboração; Visão de Dono; Foco no Cliente.
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Senior Salesforce Developer
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Mato Grosso, Brasil CriticalRiver Inc. Tempo inteiroPosition: Salesforce Developer – Revenue Technology Location: LATAM (Remote) Need to support PST timings Duration: 6+ Months Key Responsibilities Collaborate with Sales, Marketing, Customer Success, and Support teams to understand business goals and design effective Salesforce solutions. Design, develop, and customize Service Cloud features including case...
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Senior Salesforce Developer
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Mato Grosso, Brasil CriticalRiver Inc. Tempo inteiroPosition: Salesforce Developer – Revenue Technology Location: LATAM (Remote) Need to support PST timings Duration: 6+ Months Key Responsibilities Collaborate with Sales, Marketing, Customer Success, and Support teams to understand business goals and design effective Salesforce solutions. Design, develop, and customize Service Cloud features including case...
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