Customer Success Manager
2 semanas atrás
Position: Client Success Manager Hours: Full-Time (40 hours/week) Time Zone: EST Overview: Our client is looking for a Client Success Manager to own relationships with agency clients, primarily chiropractic, dental, and medspa clinics. You'll be their main point of contact, ensuring campaigns drive real results and clients stay informed, confident, and happy. This role blends client communication, data-driven performance management, and coordination with internal teams to keep everything running smoothly, from onboarding to ongoing optimization. What You'll Do: Daily Client Communication: Be the main point of contact for each clinic client. Communicate daily via calls, emails, and texts, keeping clients informed before they have to ask. Provide clear updates on campaign performance, next steps, and upcoming improvements. Build trust through responsiveness, proactivity, and transparency. Client Onboarding: Lead new clients through setup: ensuring tracking, GoHighLevel, and campaigns are properly configured. Set expectations around timelines, deliverables, and what strong performance looks like. Ensure a smooth and confident start to each new client relationship. Monitor & Troubleshoot Campaigns: Review ad and funnel performance daily, track metrics like CPL, leads generated, bookings, show rate, and conversion rate. Identify drops or issues early (e.g., "show rate dropped 20% this week") and diagnose potential causes. Suggest actionable fixes: whether it's a follow-up tweak, schedule adjustment, or new messaging. Coordinate with Delivery Teams: Communicate findings and improvement plans to the right team members (media buyers, appointment setters, etc.). Ensure changes are executed effectively and followed through. Bridge the gap between performance data and hands-on execution. What You'll Own: Client performance metrics (leads, bookings, show %, close %). Client satisfaction, retention, and renewal rates. Proactive, fast communication and problem-solving. Strategic understanding of marketing and sales processes, connecting data insights to business outcomes. What We're Looking For: Previous experience in sales or lead generation. Strong communication and organizational skills. Ability to interpret data and turn insights into clear actions. A proactive, solution-oriented mindset. Comfort working with multiple clients and priorities in a fast-paced environment. A team player who collaborates well across departments.
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Customer Success Manager
Há 3 dias
São Paulo, SP, Brasil Salesforce Tempo inteiroJob Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...
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Customer Success Analyst
1 semana atrás
Guarulhos, SP, Brasil EasyHub Tempo inteiro €4.000 - €6.000Customer Success Analyst Location: Remote, Brazil Work Schedule: Monday to Friday, with bi-weekly weekend on-call rotations Department: Customer Success Reports To: Customer Success Manager Job Type: Full-time Base Salary Range: R$4.000 – R$6.000 BRL / month Additional Payment for Weekend On-Call Who We Are EasyHub is a tech-driven startup transforming...
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Customer Success Manager
2 semanas atrás
São Paulo, SP, Brasil goFLUENT Tempo inteiroOlá, estamos em busca de um CSM (Customer Success Manager), que irá atuar na gestão de projetos e treinamentos corporativos. **Responsabilidades**: - Gestão de múltiplas contas do Brasil - Responsável por onboarding, retenção e relacionamento com clientes; - Construir relacionamentos de longo prazo com o cliente, fornecendo informações proativas...
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Manager, Customer Experience
Há 4 dias
São Paulo, SP, Brasil Palo Alto Networks Tempo inteiroOur Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career...
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Manager, Customer Experience
Há 4 dias
São Paulo, SP, Brasil Palo Alto Networks Tempo inteiroOur Mission At Palo Alto Networks, we're united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside...
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Manager, Customer Experience
Há 4 dias
São Paulo, SP, Brasil Palo Alto Networks Tempo inteiroOur Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career...
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Customer Success Manager
Há 4 dias
São Paulo, SP, Brasil WorldEd School Tempo inteiro****IMPORTANT**** Qualification: Mid+ (5yrs+) English: Fluent Contract: PJ Compensation: Salary + Bonus, depending on experience. Location: Hybrid, 3+ days onsite Sao Paulo (Zona Sul) - Availability for travel nationwide (evenings/weekends as needed)********************** Customer Success Manager (CSM) – in Education About Us Our company is an established...
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Customer Success Manager
Há 4 dias
São Paulo, SP, Brasil WorldEd School Tempo inteiro****IMPORTANT**** Qualification: Mid+ (5yrs+) English: Fluent Contract: PJ Compensation: Salary + Bonus, depending on experience. Location: Hybrid, 3+ days onsite Sao Paulo (Zona Sul) - Availability for travel nationwide (evenings/weekends as needed)********************** Customer Success Manager (CSM) – in Education About Us Our company is an...
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Customer Success Manager
Há 4 dias
São Paulo, SP, Brasil WorldEd School Tempo inteiro****IMPORTANT**** Qualification: Mid+ (5yrs+) English: Fluent Contract: PJ Compensation: Salary + Bonus, depending on experience. Location: Hybrid, 3+ days onsite Sao Paulo (Zona Sul) - Availability for travel nationwide (evenings/weekends as needed)********************** Customer Success Manager (CSM) – in Education About Us Our company is an established...
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Customer Success
1 semana atrás
São Paulo, SP, Brasil 4MDG Tempo inteiro**Description**: Estamos em um novo momento e você terá a oportunidade de participar de forma ativa apoiando a construção da área de Customer Success, aprendendo e colocando em prática conceitos de Customer Experience e Customer Success, como: - Mapeamento de personas; - Mapeamento da jornada do cliente; - Estruturação do onboarding; -...
