Support Specialist

Há 7 horas

Gramado RS, Brasil Velozient Tempo inteiro

We are looking for a part-time, remote Support Specialist to evaluate system alerts and initiate deployment of a service technician when necessary. You will work 5 to 10 hours per week performing alert support duties during evenings, weekends, and U.S. holidays. Our U.S. client's software helps heating, ventilation, and air conditioning (HVAC) contractors capture more customers, convert them into service members, and retain them for life. Homeowners gain an enhanced service experience and ultimately greater peace of mind on the reliability for one of the most expensive assets in a home. Backed by premier venture capital firms, our client's software platform allows contractors to monitor, manage, and optimize their maintenance memberships through advanced sensors, AI-driven diagnostics, and proactive alerts. Responsibilities Monitor and triage system alerts determining the necessity of dispatching a service technician Perform duties during off hours including evenings, weekends, and U.S. holidays Document alert resolution in trouble ticketing system Required Experience Excellent written and verbal English communication skills Ability to evaluate data inputs based on an established diagnostic process Strong attention to detail and tracking record for reliability and diligence Trustworthy, team-oriented, and transparent Preferred Experience Experience with trouble ticketing systems Additional Information Knowing your ideas are heard and matter, think big You get to own your job and be recognized for your contributions Work with smart and creative people Making mistakes is human. Let's learn from them. Be transparent We recognize you as an individual no presumptions or judgment. Be the extraordinary you Start: ASAP About Velozient We are a privately held, nearshore software development company providing outsourced development resources to North American companies. Our mission is to offer development talent who enjoy taking on challenging work, want to grow their skills and experiences building software, and excel in a fast-paced, dynamic team environment. We are focused on providing world-class remote resources to work as valued client team members. If this type of opportunity excites you, then consider joining our team

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