Analista de Customer Experience
1 semana atrás
Must have - Inglês fluente
Responsabilidades:
- Atendimento Personalizado: Atender clientes através de diversos canais (e-mail, chat, telefone) de forma rápida, eficiente e personalizada.
- Resolver dúvidas, problemas e solicitações dos clientes, garantindo a satisfação e fidelização.
- Oferecer soluções personalizadas e proativas para cada cliente.
- Fidelização e Recorrência: Implementar estratégias para transformar clientes one-time em assinantes recorrentes (semanal, quinzenal, mensal).
- Desenvolver e executar campanhas de retenção e upsell, oferecendo promoções atrativas e personalizadas.
- Acompanhar de perto o ciclo de vida dos clientes, identificando oportunidades de crescimento e fidelização.
- Coleta e Análise de Feedbacks: Coletar feedbacks dos clientes recorrentes através de pesquisas e conversas individuais.
- Analisar os feedbacks para identificar oportunidades de melhoria nos serviços e processos.
- Compartilhar os insights com a equipe para promover a melhoria contínua.
- Gerenciamento de Promoções e Benefícios: Criar e gerenciar programas de fidelidade, oferecendo benefícios exclusivos aos clientes recorrentes (ex: pagar 10 meses e ganhar 12, limpeza de fogão e geladeira a cada 6 meses).
- Monitorar o desempenho das promoções e ajustar as estratégias conforme necessário.
- Coordenação da Equipe de Limpeza: Cuidar do agendamento das limpezas, garantindo a otimização da rota e a satisfação dos clientes.
- Acompanhar o desempenho da equipe de limpeza em campo, resolvendo qualquer problema que surgir.
- Garantir que os serviços sejam prestados com a mais alta qualidade e dentro dos prazos estabelecidos.
Requisitos:
- Fluência em inglês, com excelentes habilidades de comunicação verbal e escrita.
- Forte capacidade analítica com habilidade para gerenciar múltiplas tarefas e tomar decisões informadas.
- Organizado, proativo e focado em processos, com um compromisso com a melhoria contínua.
- Flexibilidade para trabalhar em horários variados, conforme as necessidades da empresa.
Enviar seu currículo para adrianopaiva@gmail.com se tem perfil para esta vaga. Precisamos de alguém com inglês fluente
Salário: R$1.800,00 à R$4.000,00
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