![IDEMIA](https://media.trabajo.org/img/noimg.jpg)
Bilingual Customer Support Engineer
3 semanas atrás
IDEMIA is looking for talent as Bilingual Customer Support Engineer
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
This role is responsible for the application performance and availability, working closely with other technical teams to ensure the service to our client is always of the best quality.
Key Missions
- Analyzes, troubleshoots and resolves tickets escalated by support level 1 or 2 (internal, external) within SLA or internal OLA
- Reproduces and document customer problems and escalate them to relevant solution or product development teams
- Provides input as required on product and customer specific functionality, configuration and usage
- Designs corrective action plans or local workarounds that allow issues to be solved within the SLA
- Documents ticket resolution and ensure proper communication or reporting to customers on ticket resolution progress
- Maintains support documentation up to date
- Carries out on-site administration and preventive maintenance activities
- Performs system upgrades at customer premises during post go live period (ramp up/grace period)
- Ensures procedures are correctly implemented
- Maintains IT infrastructure and backend components, including hardware and software
- Conducts standard and complex analysis in autonomy
- Participates to integration workshop as referent
- Coaches Customer Success Engineer
REQUIREMENTS:
MUST have skills:
Advanced English - Conversational English is required for interviews
Bachelor's Degree in Computer Science, Infocomm Technology/ Engineering or equivalent experience
Experience in solution software support and hardware deployment with client facing experience
Experience in performing solutions testing and support in a client environment
Experience in relevant industries: financial technologies, payments software and systems, mobile financial services mobile paymentsor mobile wallet and understanding of EMV, NFC standards wouldbe an advantage
Operation Systems: Batch programming, monitoring, basic administration tasks and knowledge of the tools for UNIX (Linux Red Hat, Solaris) and Windows operating systems
Scripting:Databases: Oracle DB, MSSQL Server, MySQL, MariaDB, Cassandradatabases administration and SQL/PLSQ
Network & Security: SSL/TLS Networking (TCP/IP, Telnet, SSH) Proxy/Reverse Proxy/ACL/Firewall/WAF
Nice to have skills:
Software Technology: Java logging debugging experience, Web Services, REST JSON APIs
Kubernetes or any docker based technology, Virtualization
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies
-
Bilingual Customer Support Engineer
2 meses atrás
São Paulo, Brasil IDEMIA Tempo inteiroIDEMIA is looking for talent as Bilingual Customer Support EngineerSince our founding, IDEMIA has been on a mission to unlock the world and make it
-
Bilingual Customer Support Engineer
4 semanas atrás
São Paulo, Brasil IDEMIA Tempo inteiroIDEMIAis looking for talent asBilingual Customer Support EngineerSince our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the...
-
Bilingual Customer Support Engineer
3 semanas atrás
São Paulo, Brasil IDEMIA Tempo inteiroIDEMIAis looking for talent asBilingual Customer Support EngineerSince our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the...
-
Bilingual Customer Support Engineer
Há 7 dias
São Paulo, São Paulo, Brasil IDEMIA Tempo inteiroIDEMIAis looking for talent asBilingual Customer Support EngineerSince our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the...
-
Bilingual Customer Support Engineer
1 dia atrás
São Paulo, Brasil IDEMIA Tempo inteiroIDEMIAis looking for talent asBilingual Customer Support EngineerSince our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the...
-
Bilingual Customer Support Engineer
4 semanas atrás
São Paulo, Brasil IDEMIA Tempo inteiroIDEMIA is looking for talent as Bilingual Customer Support EngineerSince our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the...
-
Bilingual Customer Support Engineer
4 semanas atrás
são paulo, Brasil IDEMIA Tempo inteiroIDEMIA is looking for talent as Bilingual Customer Support Engineer Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of...
-
Bilingual Customer Support Engineer
4 semanas atrás
São Paulo, Brasil IDEMIA Tempo inteiroIDEMIA is looking for talent as Bilingual Customer Support Engineer Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of...
-
Bilingual Customer Support Engineer
4 semanas atrás
São Paulo, Brasil IDEMIA Tempo inteiroIDEMIA is looking for talent as Bilingual Customer Support EngineerSince our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the...
-
Bilingual Customer Support Engineer
Há 6 dias
São Paulo, São Paulo, Brasil IDEMIA Tempo inteiroIDEMIA is looking for talent as Bilingual Customer Support Engineer Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of...
-
Bilingual Customer Support Engineer
3 semanas atrás
São Paulo, Brasil IDEMIA Tempo inteiroIDEMIA is looking for talent as Bilingual Customer Support Engineer Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of...
-
Bilingual Customer Support Engineer
3 semanas atrás
são paulo, Brasil IDEMIA Tempo inteiroIDEMIA is looking for talent as Bilingual Customer Support Engineer Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of...
-
Bilingual Customer Support Engineer
3 semanas atrás
São Paulo, Brasil IDEMIA Tempo inteiroIDEMIA is looking for talent as Bilingual Customer Support EngineerSince our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the...
-
Bilingual Customer Support Engineer
3 semanas atrás
Sao Paulo, Brasil IDEMIA Tempo inteiroIDEMIA is looking for talent as Bilingual Customer Support EngineerSince our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the...
-
Bilingual Customer Service Associate
4 semanas atrás
São joão da baliza, Brasil Bilingual Tempo inteiroFull job description The opportunity Are you passionate about working with customers, building relationships, and being part of a growing business? Then we would love to have you join our Canadian Segment Contact Center as a Bilingual Customer Service Representative! With the customer being the main focus, this role will take a proactive approach to every...
-
Customer Support Engineer
2 meses atrás
São Paulo, SP, Brasil Kantar IBOPE Media Tempo inteiroJá pensou em trabalhar em uma empresa líder global em dados, insights, consultoria e que contribui para o sucesso e crescimento das principais organizações do mundo? Então essa é a sua chance! Quem procuramos: Customer Support Engineer We are building a dedicated global team to support the TV Meters product line. The TV Meters Customer Support...
-
Customer Support Engineer
3 semanas atrás
São Paulo, SP, Brasil Kantar IBOPE Media Tempo inteiroJá pensou em trabalhar em uma empresa líder global em dados, insights, consultoria e que contribui para o sucesso e crescimento das principais organizações do mundo? Então essa é a sua chance! Quem procuramos: Customer Support Engineer We are building a dedicated global team to support the TV Meters product line. The TV Meters Customer Support...
-
Customer Support Engineer
2 meses atrás
São Paulo, Brasil Kantar IBOPE Media Tempo inteiroJá pensou em trabalhar em uma empresa líder global em dados, insights, consultoria e que contribui para o sucesso e crescimento das principais organizações do mundo? Então essa é a sua chance!Quem procuramos:Customer Support EngineerWe are building a dedicated global team to support the TV Meters product line. The TV Meters Customer Support Engineer is...
-
Customer Support Engineer
3 semanas atrás
São Paulo, Brasil Kantar IBOPE Media Tempo inteiroJá pensou em trabalhar em uma empresa líder global em dados, insights, consultoria e que contribui para o sucesso e crescimento das principais organizações do mundo? Então essa é a sua chance!Quem procuramos:Customer Support EngineerWe are building a dedicated global team to support the TV Meters product line. The TV Meters Customer Support Engineer is...
-
Customer Support Engineer
Há 1 mês
São Paulo, São Paulo, Brasil SUSE Tempo inteiroAbout UsAlways open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads,...