Network Infrastructure Technician

Há 2 dias

Canoas RS, Brasil beBeeTechnical Tempo inteiro

Technical Support Specialist We are seeking a skilled and experienced technical support specialist to provide onsite technical assistance, network troubleshooting, and data center support at our Jundiai site. The ideal candidate will have strong fundamentals in networking, server management, and IT infrastructure operations within an SLA-driven environment. Provide onsite technical support, including network and hardware troubleshooting. Work with network devices such as switches, routers, and wireless access points (preferably Cisco, Riverbed). Assign switch ports to VLANs and patch phone ports as needed. Troubleshoot Avaya VoIP phones and perform basic configurations. Diagnose and coordinate resolution for fiber link issues and switch chassis replacements. Perform regular IDF room checks (minimum twice weekly) for cooling, UPS alarms, and PDU health. Support data center and network administrators during technical troubleshooting. Monitor systems using tools like SolarWinds, Control-M, and EMC Avamar/Data Domain. Manage and maintain servers, storage devices, and perform performance monitoring. Utilize ITSM tools (preferably ServiceNow) for incident and service management. Required Skills and Qualifications: The successful candidate must possess the following skills and qualifications: Networking fundamentals (Switches, Routers, VLANs). Operating Systems: Windows Server, UNIX, Linux. Basic understanding of Active Directory, MS Exchange, and File/Print Servers. Familiarity with backup technologies (EMC Avamar preferred). Experience with monitoring tools (SolarWinds or similar). Strong analytical and communication skills. Hands-on experience in data center or infrastructure environments is a plus. Why Apply? This is a fantastic opportunity to work on a high-profile project in Jundiai.

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