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Learning Program Manager LATAM

SureSkills is an edtech services company that specializes in the creation of engaging and impactful e-learning experiences that empower learners and drives organizational growth.

SureSkills are the market leaders in the creation of technical education programmes. We work with companies like Google, AWS, Microsoft, VMware, Meta and Coursera to create their education programmes. Most programmes that we develop include hand-on labs to support the learner in their journey towards mastery of their new subjects.

The Program Manager will play a crucial role in optimizing processes and driving successful outcomes for Google Cloud Learning Services for Content Development teams. You will collaborate with internal and external stakeholders to ensure seamless execution of various projects and initiatives. This role demands exceptional organizational skills, meticulous attention to detail, and a strong aptitude for project management.

  • End Client : Google
  • Location : Costa Rica or Brazil
  • Start date : ASAP, candidates with a notice period greater than 2 weeks cannot be considered at present.
  • Duration : full time role, the successful candidate will need to be able to invoice.

Requirements:

  • 3+ years of experience in program or project management within learning operations, partner management, partner enablement, technical education program management etc.
  • Strong organizational and communication skills.
  • Excellent attention to detail and data analysis capabilities.
  • Ability to work effectively with cross-functional teams.
  • Proficiency with project management tools (e.g., Asana) and data analysis tools.
  • Familiarity with Google Cloud Platform is a plus.

Responsibilities:

Course Development:

  • Manage project plans and timelines.
  • Ensure data accuracy across various tools and platforms.
  • Identify and implement process improvements.
  • Coordinate monthly course selection and when needed maintenance processes.

Release Management:

  • Compile and distribute monthly course launch reports.
  • Facilitate communication among stakeholders.
  • Maintain reference tables and documentation.

Course Retrospective Program:

  • Schedule and facilitate retrospective meetings.
  • Document action items and track progress.

Project Leadership:

  • Manage a variety of course development projects.
  • Identify stakeholders and team members.
  • Define project scope and deliverables.
  • Track progress and provide regular updates.

Documentation Management:

  • Maintain and update various documentation platforms.
  • Ensure consistent processes and standards.
  • Improve content management and version control.

OKR Logistics:

  • Manage OKR planning and execution across teams.
  • Facilitate communication and collaboration.
  • Track progress and ensure timely completion.

Metrics Management:

  • Monitor and report on team performance metrics.
  • Ensure data accuracy and quality.

Onboarding and Offboarding:

  • Refine and improve onboarding processes.
  • Develop and implement offboarding procedures.

Course Selection:

  • Analyze course performance data to determine maintenance needs.
  • Present recommendations to management.