Operations Manager
Há 5 horas
Role: Operations Manager-Contact Center Location: Sao Paulo, Brazil. Work from office. Office location: near Santo Amaro Station / Giovani Gronchi. Sao Paulo | Brazil – CENESP Salary: BRL 10,000/month- BRL 12,000/month The Operations Manager of a contact center oversees daily operations, manages staff, and ensures high-quality customer service while optimizing efficiency and performance metrics. Key Responsibilities: Oversee Daily Operations: Manage the overall operations of the contact center, ensuring that all processes run smoothly and efficiently. Staff Management: Supervise, train, and mentor customer service representatives, providing feedback and coaching to improve performance. Performance Monitoring: Analyze key performance indicators (KPIs) to assess the effectiveness of operations and implement strategies for improvement. Customer Satisfaction: Ensure that customer service goals are met, focusing on enhancing the customer experience and resolving complex inquiries or complaints. Budget Management: Manage the contact center budget, ensuring that resources are allocated effectively to meet operational needs. Process Improvement: Develop and implement operational procedures to optimize efficiency and productivity within the contact center. Technology Implementation: Drive the adoption of technology solutions to enhance contact center performance and streamline operations. Collaboration: Work closely with other departments to ensure a seamless customer service experience and address any operational challenges. Required Skills and Qualifications Experience: 10-15 years of proven experience as a Contact Center Operations Manager or in a similar role within customer service. Leadership Skills: Strong leadership and interpersonal skills to effectively manage and motivate a team. Analytical Skills: Ability to analyze data and trends to make informed decisions and drive performance improvements. Technical Proficiency: Familiarity with contact center technologies and software to manage operations effectively. Problem-Solving Skills: Strong problem-solving abilities to address issues quickly and efficiently. Work Environment: The role typically requires working in an office environment, with the possibility of remote work depending on the organization’s policies. The Operations Manager may need to be available during peak hours to oversee operations and support staff.
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Operations Manager
1 dia atrás
São Paulo, Brasil Tech Mahindra Business Process Services Tempo inteiroRole: Operations Manager-Contact Center Location: Sao Paulo, Brazil. Work from office. Office location: near Santo Amaro Station / Giovani Gronchi. Sao Paulo | Brazil – CENESP Salary: BRL 10,000/month- BRL 12,000/month The Operations Manager of a contact center oversees daily operations, manages staff, and ensures high-quality customer service while...
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Operations Manager
1 dia atrás
São Paulo, Brasil Tech Mahindra Business Process Services Tempo inteiroRole: Operations Manager-Contact Center Location: Sao Paulo, Brazil. Work from office. Office location: near Santo Amaro Station / Giovani Gronchi. Sao Paulo | Brazil – CENESP Salary: BRL 10,000/month- BRL 12,000/month The Operations Manager of a contact center oversees daily operations, manages staff, and ensures high-quality customer service while...
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Operations Manager
1 dia atrás
São Paulo, Brasil Tech Mahindra Business Process Services Tempo inteiroRole: Operations Manager-Contact CenterLocation: Sao Paulo, Brazil. Work from office. Office location: near Santo Amaro Station / Giovani Gronchi. Sao Paulo | Brazil – CENESPSalary: BRL 10,000/month- BRL 12,000/monthThe Operations Manager of a contact center oversees daily operations, manages staff, and ensures high-quality customer service while...
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Operations Manager
1 dia atrás
São Paulo, Brasil Tech Mahindra Business Process Services Tempo inteiroRole: Operations Manager-Contact CenterLocation: Sao Paulo, Brazil. Work from office. Office location: near Santo Amaro Station / Giovani Gronchi. Sao Paulo | Brazil – CENESPSalary: BRL 10,000/month- BRL 12,000/monthThe Operations Manager of a contact center oversees daily operations, manages staff, and ensures high-quality customer service while...
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Operations Manager
Há 6 dias
São Paulo, Brasil Gear Inc. Tempo inteiroUrgent Hiring! Operations Manager-Brazil Introduction Key skills and experience - At least 2 years of working experience as an Operations Manager or equivalent role in a BPO (Business Process Outsourcing) setup; - Managed at least 100 staff across multiple lines of business; - Excellent verbal and written communication skills in English, with the ability...
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Operations Manager
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São Paulo, Brasil TechBiz Global GmbH Tempo inteiroAt TechBiz Global, we’re more than just a recruitment and software development company — we’re aGerman based global partner dedicated to your business success. With a diverse, distributed team, we specialize in IT recruitment, outstaffing, outsourcing, software development, and consulting services for more than 100 clients around over 20 countries. We...
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Sales Operations Manager
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São Paulo, Brasil Cognizant Tempo inteiroJoin to apply for the Sales Operations Manager role at Cognizant A Sales Operations Manager is a senior executive leader with ultimate oversight of the operation. This role is for a highly self-motivated individual who is driven to achieve results and grow a large organization. You\'ll thrive in a constantly changing and fast-paced environment, dealing with...
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Operations Manager
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São Paulo, SP, Brasil Vammo Tempo inteiroAbout Vammo Vammo is building an accessible, resilient, and scalable clean energy network for emerging megacities, starting in Latin America. By combining electric motorcycle subscriptions with a rapidly expanding battery swap infrastructure, we make clean transportation affordable and reliable for the millions who keep cities moving. Founded in 2022 and...
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Messaging Operations Manager
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Operations Manager
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