Career Opportunities in Customer Service

Há 2 dias


Belo Horizonte MG, Brasil beBeeCustomerSupport Tempo inteiro

About the Role We are seeking a highly skilled Customer Support Specialist to join our team. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences. In this role, you will be responsible for providing timely and effective support to our customers through various communication channels. You will be the first point of contact for our clients, answering their queries, resolving their issues, and ensuring that they have a positive experience with our products and services. Key Responsibilities Provide front-line support to customers via live chats, phones, and email Answer queries and resolve client issues regarding our products, platforms, and promotions Address customer feedback and complaints professionally Record and update customer data and other relevant information when necessary Support documentation and administrative needs within the department and supporting translation for customer announcement notices Requirements Bachelor's degree or equivalent qualification Over 2 years of experience in customer service, preferably in crypto or fintech Mandatory rotation shift schedule with night-shifts once relocated Experience in international settings and teams Fluency in English and Portuguese is mandatory Exceptional communication skills with a superb client focus Logical and analytical approach to problem-solving Knowledge or interest in trading is highly desirable but not essential What We Offer Competitive compensation package Remote work while relocation is processed Local benefits according to the chosen relocation country Relocation support, including visa sponsorship and additional expenses Career development in a fast-paced industry



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