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Customer Experience Assistant

2 meses atrás

Osasco SP, Brasil Sungrow Power Supply Co., Ltd. Tempo inteiro

The Position:

We are looking for a customer experience assistant gathers and interprets data on customer satisfaction for our business. As a customer experience assistant, your job duties include conducting surveys to collect client feedback, analyzing data, and creating reports for the company management team.

If you are an organized, flexible professional with good communication skills, who is proactive, attentive to detail and able to work as part of a team, we are waiting for you to join Sungrow’s team.

Main activities and Responsibilities:

  • Supporting the sales process with system demonstrations and product guidance
  • Conducting customer onboarding
  • Being the point of contact for customers in the event of queries and requests;
  • Collecting suggestions and demands from clients and responding to them;
  • Monitoring new features and system updates with the development team;
  • Analyze and manage problems reported by various clients in the financial sector in different applications;
  • Performing behavioral and root cause analyses. Validating and resolving bugs;
  • Analyzing data performance and consistency;
  • Improving the user experience (UX);
  • Identify opportunities for improvement in internal processes and report to the rest of the team;
  • Conducting meetings and presentations;
  • Contributing to the development of projects and processes to improve internal areas;

Function Specific Knowledge :

  • Intermediate or Advanced English
  • Able to use Microsoft Office 365 (Word, Excel, power Point and Outlook)
  • Experience in multi-national firm is a must;
  • Experience on solar area;

Education and Minimum Requirements:

Complete Graduation on business area

Competencies

  • Analytical Thinking;
  • Strong with organization;
  • High sense of responsibility;
  • Excelent communication;
  • Great leadership;
  • Customer focus

Work Location and Status:

  • Full time job

Sao Paulo/BR - Osasco

Compensation:

  • Compensation commensurate with experience
  • Competitive benefits package
  • Strong personal and company growth opportunities

***PLEASE SUBMIT YOUR CV IN ENGLISH***