Coordinating Doctor

********* Must be JAPANESE-SPEAKING *********

Company Overview:

International SOS ( is the world’s leading medical and travel Security Risk Services Company. We care for clients across the globe, from more than 1,000 locations in 90 countries. Our expertise is unique: More than 11,000 employees are led by 1,400 doctors and 200 security specialists. Teams work 24/7 to protect our members. We pioneer a range of preventive programs strengthened by our in-country expertise. We deliver unrivalled emergency assistance during critical illness, accident or civil unrest.

Position Overview

The Coordinating Doctor / Medical Advisor provides clinical leadership and medical support to the 24-hour alarm centre combined with the running of medical evacuations and transport of patients.

Key Responsibilities

• Provide professional telephone medical consultations to patients and monitor the appropriateness of the medical treatment.
• Obtain medical reports verbally from treating Doctors to ascertain the suitability of patient’s treatment and/or to coordinate the patient’s needs for transport.
• Monitor the medical aspects of evacuations and repatriations, including assessing the necessity of an evacuation and the means by which it should take place.
• Liaise with medical departments of various commercial airlines for passenger clearance. Complete medical information forms with accuracy and within required timeframes.
• Knowledge and adherence to International SOS internal policies and procedures, as well as policies and procedures outlined by our clients.
• Ensure that patient’s information is stored appropriately in related systems and follows the internal procedures on privacy. Patient information is not shared with other departments or externally.
• Communication with clients and other alarm centres through emails or confirmations is professional and meets business standards.
• Work as part of a regional and on call medical roster including shift work.
• Perform international medical repatriations when required.
• Occasionally assist with locums in our medical clinics worldwide.
• Assist with the training of new Operations Coordinators and/or Coordinating Doctors during the induction program when required.
• To work within and promote all International SOS’s policies, procedures and corporate values.
• To be aware of International SOS’ OH&S policies, practices and procedures and actively participate in the ongoing development and enhancement of these important areas of our business.
• Undertaking project work or reasonable duties as requested by the direct Manager.

Requirements:

• Medical Doctor with 5 years plus post-graduation experience
• Experience gained within accident & emergency and general practice
• Varied international medical and/or health care system experience
• Experience in assistance, aviation, remote area medicine
• Required Registration: Full registration to practice medicine in country of origin
• Required Languages: English
• National language in country of posting (when required)

Required Skills and Abilities

• Work effectively with non-medical staff and clients
• Integrate medical information and produce recommendations to clients
• Present medical information to non-medical staff and clients
• Effectively balance medical needs with commercial considerations
• Professional written and verbal communication skills
• Customer/client focused
• Empathetic manner
• Confident clinical decision-making skills
• Time management
• Team player
• Cultural awareness
• Computer literate

At International SOS , we offer a great working environment, thanks to our commitment to flexible working, diversity, and development. We encourage every person to be their personal best by creating an environment of inclusion, equality and support.

Should you be interested in being considered for this position, please do apply to this Job Advertisement accordingly. Alternatively, kindly share with colleagues and network