Customer Experience Tools Operations Professional
Há 3 dias
As a Customer Experience Tools Operations Intern, you will be part of our dynamic and innovative global platform. Our mission is to revolutionize the food delivery space by leveraging cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. We are seeking a motivated and detail-oriented individual to collaborate with our Tools Operations Lead in managing, optimizing, and maintaining customer service systems and related tools. This role offers exposure to project management, business strategy workshops, and cross-functional collaboration. About the Role This internship provides an opportunity to work on system stability and availability, providing efficient technical support and operational assurance for the customer service team. You will be responsible for overseeing daily maintenance, configuration, and version updates of customer service systems. You will also collect system requirements from CE-Sites, coordinating with product and R&D teams for feature development and optimization. Additionally, you will monitor system performance, analyze usage data, and provide recommendations to improve tool efficiency and user experience. Key Responsibilities System Management: Ensure stable operations by performing daily maintenance, configuration, and version updates of customer service systems. Requirement Management: Collect system requirements from CE-Sites, coordinating with product and R&D teams for feature development and optimization. Data Analysis: Monitor system performance, analyze usage data, and provide recommendations to improve tool efficiency and user experience. Training and Support: Provide system training for the customer service team, develop related manuals and documentation, and offer on-site support when needed. Requirements Currently enrolled in university (4th-year student majored in Computer/Technology/Engineering preferred). Native Portuguese fluency; professional English proficiency (written/spoken) for cross-team collaboration. Strong cross-departmental coordination skills, capable of aligning resources to drive tool development. Proficiency in Office Suite (Excel, PowerPoint, Word); familiarity with design tools (e.g., Miro, Lucidchart) is a plus. Interest in service design, UX principles, or business process optimization. Perks & Opportunities Certificate of completion and letter of recommendation (upon request). Priority consideration for full-time roles through our fast-track recruitment program for outstanding interns. Hands-on mentorship from industry experts and exposure to real-world service design projects.
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São Paulo, Brasil beBeeInternship Tempo inteiroAs a Customer Experience Tools Operations Intern, you will be part of our dynamic and innovative global platform. Our mission is to revolutionize the food delivery space by leveraging cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. We are seeking a motivated and detail-oriented individual to collaborate with our...
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São Paulo, SP, Brasil Keeta Tempo inteiroKeeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta...
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São Paulo, SP, Brasil Keeta Tempo inteiroKeeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta...
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São Paulo, Brasil Keeta Tempo inteiroKeeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta...
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São Paulo, Brasil Keeta Tempo inteiroKeeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta...
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São Paulo, Brasil Keeta Tempo inteiroKeeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta...
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São Paulo, Brasil Keeta Tempo inteiroKeeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta...
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São Paulo, Brasil Keeta Tempo inteiroKeeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta...
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São Paulo, Brasil Keeta Tempo inteiroKeeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta...
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São Paulo, Brasil Keeta Tempo inteiroKeeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta...
