Virtual Assistant
Há 5 dias
About the Role We're looking for two full-time Virtual Assistants based in Brazil to join our global property management and real estate rental operations team. This is a fast-paced, service-driven role where you'll communicate directly with guests and tenants across multiple properties, ensuring every experience meets our standard of excellence. If you're fluent in English, tech-savvy, and passionate about delivering outstanding customer service — this is a great opportunity to grow in an international environment. ⸻ Key Responsibilities - Craft clear, professional, and empathetic English responses to guest messages, emails, and inquiries across Airbnb, VRBO and other internal platforms. - Maintain a 5–10 minute response time to all messages during your shift. - Deescalate and resolve guest complaints with professionalism, empathy, and sound judgment. - Coordinate with cleaning, maintenance, and operations teams to fulfill requests. - Update and monitor internal systems, CRMs, and property dashboards. - Document all customer interactions accurately for team follow-up and quality control. - Collaborate with team members to ensure seamless daily operations. ⸻ Requirements - Fluent in English (spoken and written) – excellent grammar and communication tone. - Strong typing skills (80+ WPM) and confidence navigating multiple platforms. - High attention to detail, accountability, and ability to multitask under pressure. - Strong problem-solving and conflict resolution skills. - Must have a reliable laptop/computer and high-speed WiFi. - Previous experience with Airbnb, property management, or hospitality support is a plus but not required. - Professional, positive, and culturally aligned with a high standard of service. ⸻ Why Join Us - Work 100% remotely from anywhere in Brazil. - Full-time, consistent hours (40 hours/week). - Competitive hourly rate in USD. - Supportive, fast-growing international team. - Career growth opportunities for high-performing team members. ⸻ If you're ready to join a professional, global team that values reliability, communication, and excellence — we'd love to meet you.
