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Job Title: ServiceNow Technical Expert As a key team member, the ServiceNow Technical Expert will play a pivotal role in shaping the IT ERP landscape for the new organization. This individual will drive architectural decisions, guide external partners, and contribute to ServiceNow configuration, development, and administration. Making hands-on architectural decisions for ServiceNow configuration and development Guiding and supervising external partners responsible for ServiceNow development and application management Performing configuration, development, and administration tasks within ServiceNow Key Responsibilities: Collaborating closely with the DSM ServiceNow, Enterprise Architect, and Process Owners to ensure alignment with strategic roadmaps and project scopes Investigating and advising on module usage, integrations, and platform capabilities across SPM, ITSM, ITOM, HR, VR, and custom applications Representing as a subject matter expert in cross-functional meetings and initiatives