Sales Operations Coordinator

Há 5 dias

São Paulo SP, Brasil TTEC Tempo inteiro

Sales Operations Coordinator

At TTEC, we’re all about the Human Experience. Elevated. As a Sales Operations Coordinator, located in São Paulo, Brazil, you’ll be a part of creating and delivering amazing customer and employee experiences while you also #ExperienceTTEC, an award-winning company culture.

What You’ll be Doing

The Sales Operations Coordinator will play key roles in providing support in various capacities for the Operations. This includes deployment of the strategic plan to your team of team leaders on a daily basis, team leaders development, tactical plan execution for their teams and guarantee back on track plans when it is needed. In addition, Sales Operations Coordinator will be responsible for the relationship between internal stakeholders to provide feedback and process improvement recommendations and execution, always driven by customer success and performance sales metrics results.

During a Typical Day, You’ll

● Support the team and team leader with case management, contact and escalation related activities

● Proactively work with team leaders to identify issues, concerns or opportunities to improve performance results

● Monitor each Team Lead results and support on agents development, participating actively in driving accessibility to achieve KPIs by 1:1s and PIPs

● Utilize applicable customer satisfaction tools/resources to resolve escalated customer concern when requested by team leaders

● Collaborate with internal stakeholders such as training and quality team in effort to develop action for covering operational opportunities

● Actively listening to the agents activities to gather proper insights.

● Hold accountable for TL's agents delivery

● Identify and act on opportunities in product knowledge, process innovation and agents behavior

What You Bring to the Role

● Higher education degree or equivalent related experience required.

● Advanced English is mandatory and will be evaluated.

● 3-5 years of experience in sales operations, with prior use of verbal/written communication.

● 3-5 years of experience with problem solving skills, with decision-making authority/empowerment.

● High process management proficiency.

● Experience in the Digital Marketing Industry is a differential.

● Strong organizational, team development, data analysis, time management and problem-solving skills.

● Effective multitasking skills.

● Proactive solutions and changes propositions.

● Ability to act for the company, demonstrate a high degree of professionalism and diplomacy.

What You Can Expect

● Dedication to your career growth and professional development

● Actively diverse and inclusive culture

● Community-minded organization committed to giving back

● Global team of curious lifelong learners guided by our company values

● Benefits: Medical Assistance / Group Medicine, Dental Assistance, Day Care Assistance, Profit Sharing, Group Life Insurance, Food Ticket or Meal Ticket, Transport Voucher.

About TTEC

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

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