Technical Support Specialist
Há 10 horas
Job Opportunity: We are seeking a highly skilled and dedicated professional to fill the role of Bilingual Support Analyst. In this position, you will be responsible for providing exceptional customer service and technical support to our clients. Key Responsibilities: Troubleshoot and resolve customer issues through cases, phone calls, emails, and chats. Handle sales and partner inquiries, post-sale related customer service inquiries, service/repair, and technical support requests, including troubleshooting technical issues. Salesforce Case Management Network with internal business partners to investigate and resolve customer issues. Perform user setups as it relates to portal access. Exercise multitasking skills when managing multiple systems and applications during case treatment interactions. Proactively utilize strong problem-solving skills to deliver customer-focused solutions. Recommend continuous process improvements within the team. Research and pursue information that assists in resolving issues. Identify areas for process improvement within the team and make recommendations accordingly. Act as a point of contact for customers for any complaints, inquiries, and issues. Provide remote support and update tickets within the customer Service Level Agreement. Provide technical escalation and reporting for incidents. Monitor issue resolution status and duration – own issues on behalf of the customer. Acquire necessary product and service expertise. Attend educational workshops and trainings to develop sufficient knowledge to conduct support activities. Help meet all operational goals: being willing to cross functional boundaries as and when required. Deliver customer professional services. Requirements: To succeed in this role, you will need: Exceptional communication and interpersonal skills. Ability to work in a fast-paced environment with multiple priorities. Strong analytical and problem-solving skills. Proficiency in Salesforce and other relevant software tools. Excellent time management and organizational skills. Ability to work independently and as part of a team. Benefits: We offer a competitive salary and benefits package, including: Opportunities for career growth and development. A collaborative and dynamic work environment. Recognition and rewards for outstanding performance. What We Offer: At [Company Name], we value our employees and strive to create a positive and inclusive work environment. We believe in investing in our people and providing them with the tools and resources needed to succeed.
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Technical Support Specialist
Há 2 dias
São Paulo, SP, Brasil beBeeTechnical Tempo inteiroJob Title: Technical Support Specialist Overview The Technical Support Specialist plays a crucial role in providing assistance to customers with technical queries related to hardware, software, and other designated products. This position requires strong analytical and problem-solving skills to resolve customer issues efficiently. Key Responsibilities Assist...
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Technical Support Specialist
2 semanas atrás
Jundiaí, SP, Brasil beBeeSupport Tempo inteiroJob Overview We are seeking a skilled Technical Support Specialist to provide expert technical assistance, network troubleshooting, and data center support. Provide on-site technical support, including network and hardware troubleshooting. Work with network devices such as switches, routers, and wireless access points (preferably Cisco, Riverbed). Configure...
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Technical Support Specialist
1 semana atrás
São Paulo, São Paulo, Brasil NCR Corporation Tempo inteiro US$20.000 - US$60.000 por anoSobre a NCRA NCR Corporation (NYSE: NCR) é líder na transformação, conexão e execução de plataformas de tecnologia para bancos, lojas e restaurantes autogerenciados. A NCR está sediada em Atlanta, Geórgia, com funcionários em todo o mundo. NCR é uma marca comercial da NCR Corporation nos Estados Unidos e em outros países.TITLE: Technical Support...
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Corporate IT Technical Support Specialist
Há 7 horas
São Paulo, SP, Brasil beBeeTechnical Tempo inteiroJob Description We are seeking a highly skilled IT Support Specialist to provide advanced technical support for users and systems within a corporate IT environment. The ideal candidate will have strong knowledge of Microsoft 365 administration, Entra ID (Azure AD), and user support through ticketing systems. This professional will also handle basic Windows...
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Technical Support Automation Specialist
1 dia atrás
São Paulo, Brasil TRACTIAN ?? Tempo inteiroOverview Join to apply for the Technical Support Automation Specialist role at TRACTIAN. The Customer team drives lifetime value, retention and expansion by expanding inside existing customers, cross-selling to different products, and building strong relationships with current accounts. Enterprise customers include leading companies; every team member...
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Technical Support Specialist
3 semanas atrás
São Paulo, SP, Brasil Veesion Tempo inteiroContext Veesion is experiencing rapid growth following its successful Series B funding round. This expansion phase requires strengthening our technical foundation and scaling our development capabilities to meet increasing market demands. Are you dynamic and have a sense of service? Then you may be our future Operation Specialist for the Brazilian & American...
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Technical Support Maintenance Specialist
1 dia atrás
São Paulo, Brasil TRACTIAN ?? Tempo inteiroTechnical Support Maintenance Specialist Join to apply for the Technical Support Maintenance Specialist role at TRACTIAN ???????? Continue with Google Continue with Google Technical Support Maintenance Specialist 1 week ago Be among the first 25 applicants Join to apply for the Technical Support Maintenance Specialist role at TRACTIAN ???????? Get AI-powered...
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Technical Support Specialist
2 semanas atrás
São Paulo, Brasil beBeeSupport Tempo inteiroAbout the Role We are seeking a highly skilled and detail-oriented Technical Support Specialist to join our team. This individual will be responsible for providing exceptional technical support to clients worldwide through various communication channels, including email, tickets, and remote sessions. They will also be tasked with troubleshooting issues,...
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Technical Support Specialist
3 semanas atrás
São Paulo, Brasil beBeeSupport Tempo inteiroAbout the Role We are seeking a highly skilled and detail-oriented Technical Support Specialist to join our team. This individual will be responsible for providing exceptional technical support to clients worldwide through various communication channels, including email, tickets, and remote sessions. They will also be tasked with troubleshooting issues,...
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Technical Support Automation Specialist
1 dia atrás
São Paulo, Brasil TRACTIAN ?? Tempo inteiroOverview Join to apply for the Technical Support Automation Specialist role at TRACTIAN . As a Technical Support Automation Specialist at TRACTIAN, you will serve as the bridge between technical support and automation engineering, providing high-level technical assistance to our clients and ensuring robust integration of our monitoring solutions in...
